Job Description

#

Digital Technologies Operations

Location:

Lincoln

Salary:

From 24,344 per annum


Please note, this post is permanent and full-time at 37 hours per week.

Closing Date:

Monday 16 June 2025

Interview Date:

Tuesday 24 June 2025

Reference:

DS035

The Lincoln Connect team serves as the first point of contact for students seeking assistance with various enquiries and issues. The team's primary purpose is to provide prompt, accurate, and friendly support to enhance the student experience. A comprehensive knowledge base managed by the team allows students to access information through self-service in the first instance. Support is provided by the team where the students' needs are not met through self-service with enquiries referred to specialist colleagues where appropriate. The Lincoln Connect team 'own' all enquiries and are responsible for seeing these through to resolution.


As an Operations Officer, you will work as a member of a team providing efficient and effective service delivery to students and staff. You will also be responsible for providing exceptional customer service and support involving answering enquiries, resolving issues, and ensuring a positive experience for all users. A key part of this role is maintaining high standards of service delivery and user satisfaction.


We have 2 posts available; DS035 and DS036 are both permanent and full-time at 37 hours per week.


If you would like further information or an informal discussion about this exciting opportunity, please contact Alex Jones, Director of Academic Services, at ajones@lincoln.ac.uk.