Job Description

Operations Performance Manager

Location: Bristol

Company: Huboo Tech Ltd

About Huboo: Huboo Tech Ltd is a rapidly growing eCommerce fulfilment company that leverages unique 'micro hub' technology to provide efficient and human-centric warehouse solutions. With three warehouses in Bristol and three across Europe, Huboo is committed to transforming the fulfilment industry by putting people at the heart of its operations.

Do you have excellent proven leadership, coaching/ mentoring, skills and experience of warehouse operations and systems? Are you looking for a new challenge in 2025 where you can manage our people and operations to ensure we have an engaged, productive team. We are looking for an experienced logistics manager who is focused on customers and our people to drive forward our rapidly expanding business.

Purpose of the Role

The Operations Performance Manager is responsible for driving operational performance across our fulfilment centres through structured analysis, performance tracking, and process standardization. This role focuses on ensuring key operational KPIs--such as productivity, quality, service levels, and cost efficiency--are consistently met or exceeded across sites.

Working closely with warehouse leadership, CI teams, and data/analytics, the role ensures the right metrics, reporting, and action plans are in place to enable high-performing operations and continuous improvement.

Core Responsibilities

Own the development and governance of core operational KPIs across fulfilment sites, including productivity, throughput, quality, and labour efficiency. Monitor site performance against operational targets, providing visibility through dashboards, weekly reports, and performance reviews. Partner with warehouse managers and CI teams to diagnose performance issues, identify improvement opportunities, and implement corrective actions. Standardize operational reporting processes across locations, ensuring consistency and accuracy in how data is captured, interpreted, and used. Lead regular performance reviews (daily, weekly, monthly) with site teams to drive accountability and share best practices. Support labour planning and resource optimization through forecasting, demand analysis, and historical performance trends. Work cross-functionally with Tech, Data, and CI teams to build tools and reporting infrastructure that enhance decision-making and operational responsiveness. Contribute to training and capability-building efforts for operations teams on performance metrics and continuous improvement mindset.
Benefits:

Opportunities for professional development and career progression. A supportive and dynamic work environment.
Location: Bristol

Monday - Friday

37.5 hours per day

Job Types: Full-time, Permanent

Pay: 34,000.00-37,000.00 per year

Benefits:

Casual dress Company pension Free parking On-site parking
Schedule:

Monday to Friday
Work Location: In person