Job Description

Operations Performance Support


Salary starting from 25,721, 22.5 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates

Permanent Full time

Portsmouth Area / PO Postcode



As an Operational Performance Support, you will provide administrative support to an Operations Performance Leader (OPL) and their team within the Delivery Operation in the Portsmouth region. You'll support the scheduling and planning performance reviews and Customer Operations Manager coaching sessions, produce reports to support the coaching process, manage tasks associated with managerial absence, OT, and TOIL, and the scheduling of managerial annual leave and day off cover, and provide effective alignment of managerial resource to units.

About the role

You will have the responsibility of managing PSP (HR system) inputs including Absences, Substitution Payments, TOIL authorisation, and the submission of Loaned to Admin File for the OPL area, and have diary control of the OPL, with a particular focus on ensuring that coaching reviews and performance reviews with all Customer Operations Managers are scheduled for each period. You will also assist the OPL with preparations for coaching and performance reviews, including slide packs and performance information, room bookings, invites and "on the day" management as required, and will be responsible for the authorisation of travel requests / T&S, and other administrative tasks such as note taking for Conduct, Grievance, and Attendance cases, for Performance Reviews, and to support managerial sick absence management.



You will ensure the completion of tasks for the nationally designed Managerial Resourcing Tool (MRT) for managerial resourcing including:



Completion of initial manpower plan at least 4 weeks in advance to understand any future resourcing issues and liaising with the OPL to sign off the manpower plan. Complying to the rules of managerial cover resourcing and raising all issues of non-compliance to the OPL to address. Sending out the following weeks manpower plan, with the plan then locked down for no further changes (apart from unforeseen sick absence or special leave). Resourcing done on an agreed rotation basis with all managers, taking note of documented flexible working agreements, ensuring there are no managers on non-templated work unless authorised. Using only official COSMs / Trainee managers and named and trained unit resource in-plan.


You will oversee managerial annual leave allocation in-line with the annual leave groups, with only one person off per group at any time (bar emergency exceptions) and administer the process for leave booking each year in accordance with the guidelines and will be responsible for coordinating cost effective purchasing/equipment orders for the OPL.

About You

You must have good analytical and problem-solving skills and a good working knowledge of Microsoft systems particularly Excel and PowerPoint. You must also show confidentiality, integrity, and discretion as this is integral when dealing with personal information and company performance information and communications.



You must be flexible willing to travel within the OPL area as required to support, as well as have exceptional organisational and time management skills, with the ability to organise and manage the OPL's diary to ensure commitments can be achieved whilst managing personal workload to the timescales required.



You will need to demonstrate the following on your CV:



Building relationships - Develop relationships across the area operation and with business functions to support the Area Leadership team particularly the Operations Managers. Customer focus - Support a customer-centric culture from an administrative perspective to ensure we deliver on our customer promises. Know the business - Uses own understanding of basic business operations and Royal Mail Group systems, processes, departments, and functions to support the OPL in achieving business objectives. Financial and physical asset management - Managing physical assets and assigned budget, estimating, and justifying costs, controlling expenditure, and evaluating outcomes. Health, safety & wellbeing - Leading by example to actively protect the safety, health and wellbeing of themselves and others. Ensuring compliance with safety and health legislation and Royal Mail Group's safety and health standards. People management essentials - Follows Royal Mail Group's processes; have knowledge of the policies; assist and support managers from administrative perspective.

Extra Benefits

Family friendly support

- enhanced maternity pay, paternity leave, adoption leave and shared parental leave.

Discounts and offers

- there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
Supportive and generous company

sick pay

.

Your Wellbeing

- you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone. Available only to perm employees

Next Steps

The next stage of the selection process will be a face-to-face interview consisting of competency based and role specific questions.



Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.



Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant and we welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.



We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.



For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/



Closing Date:

Monday 7th July 2025.

Please note, this advert may close early if the appropriate number of applications has been reached.

Job reference 325578

#LI-Hybrid #LI-POST #LIMRT