Job Description

The Role

Unite Students is looking for an Operations Planning and Change Lead to join our thriving Operations team to lead planning, governance and stakeholder engagement for ops business as usual, ops change and maintenance of the operations cycle. This role focuses on incremental improvements and operational updates outside major programmes, which are managed by the Project Management Office (PMO) and senior change leadership.


You`ll ensure central processes, tools and communication mechanisms enable smooth delivery of the operations cycle and continuous improvement. All work must align with the Ways of Operations Strategy, overall business strategy, Operations KPIs and resident feedback.

What You

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ll Be Doing

Own the Operations Calendar and Planner as the single source of truth for operational activities and the business cycle Ensure planning resources are accurate, accessible and referenced across teams Develop timelines, toolkits and procedural guides in partnership with support functions Ensure all operational changes are centrally approved and supported before release? Work with the PMO to transition high-impact projects into BAU operations Develop and maintain content on ops SharePoint sites (the Hub), Teams Channels and platforms which support our operation Partner with the Central Operations Coordinator on scheduling and prioritisation for Operations Forum and Operations Front Door Track actions and decisions from forums, ensuring progress and readiness for delivery Brief stakeholders on forum requirements and support impactful presentations Identify improvement opportunities from inbound channels (Ops Focus, forums, inbox queries and feedback) Contribute to reporting and updates on plans, timelines and progress Maintain feedback loops to ensure changes land well and drive iterative improvements Support implementation and review of policies, processes and tools to enhance efficiency Ensure all guidance and materials are current, fit for purpose and linked to the operations cycle and oversee operational communications, ensuring alignment with standards and strategic goals Manage key channels (Team Talk, Hub) and scheduling of content, supported by the coordinator

What We

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re Looking for in You

Strong planning and organisational skills; ability to manage multiple priorities Clear and concise communicator with excellent documentation skills Proven ability to engage and influence stakeholders across functions Attention to detail and commitment to quality Operational experience in a customer-facing environment with a focus on continuous improvement Strategic awareness; ability to align work with KPIs, resident feedback and the Ways of Operations Strategy

Note; this role does not require formal change management certification; it`s about practical delivery rather than specialist methodologies

What You`ll Get in Return

A discretionary annual bonus so you can share in the company`s success 25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service A generous pension scheme - employer contributions between 5% and 11% depending on how much you save Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!

About Unite Students

Founded in 1991, Unite Students is the UK`s leading provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion.

We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.

People make Unite Students.

Employees, students and neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

We are US.