Job Description

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.



We are looking for an Operations Planning Leadto join us at our client site at Heathrow and Gatwick Airport.

What do you get from us:

The Role

: Full Time, Permanent Role, working Monday to Friday 09:00-17:00.

Pay:

50,000 annual pay.

Company Sick Pay

Annual leave entitlement of 22 days.

Company Pension Scheme

Life Assurance Scheme

Access to an

Online GP Service

for you and your dependents

Learning & Development

- we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.

Health and Wellbeing

- access to mental health support specialists

Specific site benefits

: Car Parking available.

A typical day in the life as an Operations Planning Lead:

Lead demand and capacity planning, forward risk asses and oversight of operational performance to deliver continuous improvement of Wilson James (WJ) products, services, employee value proposition and commercial performance in line with WJ values and policies.



Generate robust operational and strategic planning tools & dashboards to enable operational managers to deliver efficient and resilient operations. All products and planning tools must be able to deliver operationally achievable and sustainable outcomes with defined benefits.



Lead innovative and engaging approaches to operational planning and improvement that provides solutions for our colleagues, clients and their consumers towards their goals and macroeconomic trends.

Main Responsibilities:

Lead demand and capacity planning to ensure resource is optimised, commercially focussed and resilient to deliver WJ values, policies, service standards and strategic priorities. Assess resourcing risks & opportunities and propose solutions for short-, medium- and long-term application, including ensuring operations have sufficient resilience and resource can be flexed to match demand. Ensure commercial objectives are prioritised and that financial implications are appreciated by all. Collaborate with Head of Business Improvement; and the Senior Project Finance Manager to define and develop a data hierarchy and associated performance dashboards for internal and external audiences and decision makers. Analyse operational performance to enable continuous improvement, coordinating pan-aviation approaches for best practice. Provide direction to Data and Resource Optimisation Managers; and operational managers; on Operations Planning and Improvement 'best practice'. Consider options for improved approaches to Time and Attendance management. Contribute to pricing, commercial model optimisation and bids. Proactively mitigate and manage operational planning and improvement risks in line with the Aviation and Transport Risk Register.

What are we looking for?

Essential

Experience of resource and equipment planning Excellent IT, analytical, data interpretation and problem-solving skills An understanding of the key drivers in assessing demand and capacity with focus on resourcing Strong written and verbal communication skills with the ability to deliver succinct and clear actions based on analysis of data Able to work in a fast paced and high-pressure environment with multiple stakeholders and clients Commercially astute with strong numeracy skills An understanding of resource planning Maintain a high standard of personal presentation Able to demonstrate an ability to work as part of a team An understanding of the principles of equality, diversity and inclusion

Desirable

Multi-site operational planning at scale of >1000 colleagues Be familiar with software used in airport demand & capacity planning and resourcing or similar.

Qualifications and Licences:

Essential

Full UK Driving Licence Full 5-year checkable history for airport ID requirements




Apply today and secure your future with Wilson James!



Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability