Job Description

Note: By applying to this position you will have an opportunity to share your preferred working location from the following:

London, UK; Dublin, Ireland

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Minimum qualifications:

Bachelor's degree or equivalent practical experience. 7 years of experience in operations management, program/project management, vendor management, or management consulting. Experience identifying process inefficiencies and driving improvements, with experience in methodologies like Six Sigma or Lean.


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Preferred qualifications:

Experience in management consulting, corporate strategy, or project management experience in a scale environment. Experience running or working with 1:1 vendor operations in a global environment. Experience in vendor management processes including managing multiple global vendors in multi-year contracts and execution of projects. Experience leading global workgroups, including influencing executive stakeholders and building consensus among disparate viewpoints toward a common goal. Ability to fluently interpret data, present them in a meaningful and simple manner and drive data based decision-making.

About the job

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As an Operations Readiness Manager, you will drive operational strategy for a portfolio of products, collaborating with vendor managers to ensure outsourced operations deliver excellent outcomes for users. In this role, you will serve as a critical interface with stakeholders to achieve optimal results for 1:1 and broader support business.Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.



To learn more about gTech, check out our video.

Responsibilities

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Engage product vertical support teams to understand product-specific support needs and develop operational strategies grounded in existing and emerging capabilities. Lead cross-functional execution of operational strategies in partnership with vendor managers to ensure timely delivery and performance aligned with KPI goals. Identify and share product-specific opportunities for improving the product and support experience with relevant stakeholders on a regular basis. Lead annual planning and budgeting activities for your portfolio of products across 1:1, Community and Social channels, ensuring spend throughout the year tracks toward goals. Drive cross-product projects to improve the overall efficiency and effectiveness of support channels while creating more satisfying and delightful experiences. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.