Job Description

Role Title:

Operations Services Clerk (Shifts)

Reports to:

Karen Roberts - Port Operations Manager

Location:

Holyhead

Purpose, Context & Responsibilities:

This role is based in Holyhead and plays a key role in the smooth running of our Port Services division of the business. It requires a flexible person who enjoys interacting with the public daily.

Role / Responsibilities:

Conduct operational checks and inventory counts

, ensuring accurate records are maintained and appropriately filed.

Always maintain a professional appearance and courteous demeanour

, with a strong focus on delivering high standards of customer service to both freight and passenger clients.

Assist with and/or oversee loading operations

, ensuring all traffic is presented safely and efficiently to maximize space utilisation and meet operational timelines.

Utilise relevant yard or traffic management systems

to ensure accurate and efficient loading of freight, including both accompanied and unaccompanied units.

Coordinate the marshalling of passenger and freight traffic

, ensuring timely and organized presentation for loading and adherence to turnaround targets.

Ensure the safe and efficient movement of foot passengers

, maintaining clear separation from vehicle traffic during boarding and disembarkation.

Respond to customer enquiries and support booking and check-in processes

, including administrative tasks, ticketing, and cash handling where required.

Verify hazardous cargo compliance

, ensuring all units are correctly labelled and marshalled in designated areas in accordance with safety regulations.

Monitor access to restricted areas

, challenging unauthorized individuals and ensuring proper security protocols are followed for all personnel movements.

Report any damage to freight units

in line with company procedures, ensuring customers are informed of any incidents or service disruptions.

Carry out additional duties as directed

, supporting the wider team and management in line with the responsibilities of the role.

Skills / Qualifications / Experience - The Person:

Previous experience in a similar role would be a distinct advantage but not necessary

High level attention to detail

Must be able to prioritize and organize own workload

Excellent communication skills both written and verbal

Strong interpersonal skills with the ability to listen and understand problems presented on a daily basis

Must be a team player

Must be flexible with their working hours

Requirements:

Hold a full UK driving license.

Need to be flexible due to the nature of the role.

Willingness to work outdoors in all weather conditions.

Job Type: Full-time

Schedule:

Day shift Night shift
Licence/Certification:

Driving Licence (preferred)
Work Location: In person