Job Description

Operations Supervisor

Gloucester | Full-time | Permanent

We're a well-established Gloucester-based business with over 20 years of success, and we're looking for a positive, hands-on Warehouse & Production Manager to lead our operations team and help us keep raising the bar.

This role is ideal for someone who enjoys leading from the front, building strong teams, and creating calm, efficient operations -- with the full trust and backing of senior leadership.

You'll receive full training on our products and processes and join a good-humoured, down-to-earth team that values teamwork, ownership, and doing things properly.

What you'll get

Salary up to 40,000 (negotiable depending on experience) Annual bonus scheme Early Friday finish (4:30pm) Free staff lunches twice a week Option to buy or sell up to 4 additional holiday days Christmas shutdown Free on-site parking Supportive leadership and genuine autonomy
Hours: Monday-Friday, 8:00am-5:00pm (4:30pm finish on Fridays)

The role

Reporting directly to the Managing Director, you'll take ownership of our warehouse and production function, leading a team of 8 operatives (4 Production, 4 Warehouse).

You'll run day-to-day operations, keep things flowing smoothly, and create an environment where people feel supported, accountable, and proud of their work.

What you'll be doing:

Leading & developing the team

Lead, motivate, and support a team of 8 across warehouse and production Create a positive, engaged, and high-performing team culture Plan daily workloads and allocate labour effectively Support recruitment, onboarding, and ongoing training Manage attendance, performance, and day-to-day people issues fairly and confidently Act as the first point of escalation for operational and team queries

Running smooth operations

Ensure production and picking/packing targets are met safely and accurately Monitor workflow, throughput, and resource use Solve day-to-day issues quickly to minimise disruption Adjust staffing and processes to meet changing demand Ensure machinery, tools, and systems are used correctly

Quality, stock & delivery

Oversee quality checks, inspections, and rework where required Manage goods-in, storage, picking, packing, and despatch Maintain strong stock accuracy through cycle counts and system updates Ensure delivery deadlines are consistently met

Continuous improvement

Track KPIs such as productivity, accuracy, waste, and downtime Identify trends and take proactive action Drive process improvements, layout changes, and efficiency gains Encourage team involvement and ownership of improvement ideas

What we're looking for

Previous experience managing teams in warehouse, production, or operations A positive, upbeat leadership style that brings the best out of people Confident decision-making and strong organisational skills A hands-on mindset with a desire to improve how things are done Comfortable taking ownership and working autonomously
Job Type: Full-time

Pay: Up to 40,000.00 per year

Benefits:

Discounted or free food On-site parking
Experience:

Management: 3 years (required) Operations: 5 years (required)
Work Location: In person