Job Description

About Us

Signs & Labels Hereford Ltd has grown from humble beginnings into one of the region's leading suppliers of signage and visual communication. As a family-run business, we pride ourselves on delivering high-quality signage, vehicle graphics, and bespoke solutions, serving Herefordshire and beyond.

We are passionate about providing the best possible service to our clients, combining craftsmanship with innovation to meet the needs of every project.

At the heart of everything we do are our three core values: Challenge, Care, and Create. We see challenges as opportunities for growth, constantly striving to improve and reach new goals as both individuals and a team. Care is central to our ethos - we prioritise a supportive environment where our team, customers, and community are valued and respected. This commitment extends beyond business, as we aim to give back and build a lasting legacy in our community through George's Fund. Creativity drives us, and we embrace innovation by staying open to new ideas and investing in the latest technology to provide forward-thinking, cutting-edge solutions. Through these values, we turn our ambitions into reality while delivering exceptional results for our clients.

We are looking for a self-motivated, proactive, solutions-focused individual to oversee ongoing operations across design, production, installations, and vehicle logistics. This role binds all aspects of the business, linking departments and removing blockers to ensure every project moves seamlessly from quote to delivery.

This is a hands-on role focused on proactive problem-solving, team coordination, and operational excellence. You'll act as the central point of contact for workflow-related matters, uphold quality standards and ensure the team is enabled to operate independently and efficiently.

The successful candidate will drive improvements, prevent issues before they occur, and deliver top-quality signage products on time and within budget.

Skills and Experience

Team player with leadership ability that inspires accountability within the team Effective communicator with both technical and non-technical team members Attention to detail and an inherent commitment to high standards Strong analytical and problem-solving skills and the ability to think and act ahead Excellent organisational skills to plan production and material schedules The ability to cope with pressure and make sound decisions quickly Good understanding of production workflows and scheduling tools Familiarity with quality assurance practices and workplace health and safety

Key Responsibilities

Operational oversight

Coordinate daily workflows across departments; monitor job timelines and resource allocation to prevent bottlenecks or delays; ensure jobs are completed on time, within budget and to required quality standards

Proactive problem solving

Identify and resolve operational issues before they escalate, ensuring minimal disruption to production. Develop contingency plans for unexpected issues (e.g. material delays, equipment breakdowns, staff shortages)

Team leadership and communication

Lead, coach, and motivate the production and installation teams to meet deadlines and maintain quality. Run daily/weekly briefings to align team priorities, deadlines and responsibilities.

Optimisation of workflow and process

Implement and improve standard operating procedures (SOPs) across all stages of production. Utilise systems to monitor order and adjust accordingly to meet timelines, to reduce inefficiencies and waste.

Customer & Job management support

Flag production concerns early and occasionally provide support with direct client communication for complex or escalated jobs.

Quality control and standards

Ensure quality control checks are performed at each stage to uphold product standards

Inventory, Equipment and Safety

Oversee material stock levels and coordinate reordering of stock as required. Ensure health & safety compliance and maintain a clean, organised workshop environment with safe and fully functional equipment

Reporting & KPI tracking

Lead or contribute to process improvement and cost-saving initiatives. Track key performance indicators as appropriate.

Typical Week in the Role

Be the first point of contact for the team Lead production meetings and encourage a solutions-focused culture that empowers team members to raise and resolve issues quickly Liaise with the design team on artwork and approval timelines Review installation calendar and adjust schedules or resources Make sure all jobs in progress are visible, accountable, and on track Coordinate and communicate seamless handovers between teams Monitor quality and service standards at every stage Ensure a culture of professional growth and accountability Track deadlines and schedules closely, resolving issues quickly Maintain clear workshop standards

Why work with us?

We're not a massive corporation, we're a tight-knit, down-to-earth team where everyone has each other's back. You'll be joining a business that values its people just as much as the quality of its work.

As a growing company, there's plenty of opportunity to shape how things are done. In this role, you'll play a key part in improving the way we operate, refining workflows, building team accountability, and helping the workshop run like a well-oiled machine.

No two days are ever the same: our work spans a wide range of sectors, bringing new challenges and variety every day. If you thrive on problem-solving, enjoy leading a team, and want to be part of a supportive, hands-on environment, you'll fit right in.

Job Type: Full-time

Pay: 24,420.00-40,706.71 per year

Work Location: In person