Job Description

The

Operations Superviso

r oversees the daily workflow documents' processing, ensuring accuracy, efficiency, and compliance with established procedures. This role manages team performance, coordinates inbound and outbound document shipments, and maintains communication with courier partners and stakeholders, reporting to the Operations Manager, based in Central London.

Key Responsibilities

Supervise day-to-day operations, including inbound, outbound, and delivery processing. Set daily goals, delegate tasks, and monitor team performance against KPIs. Reconcile manifests, resolve discrepancies, and ensure accurate record-keeping. Prepare and verify manifests for outbound shipments amongst network. Oversee inbound quality checks and ensure documents are processed per partner guidelines. Maintain operational trackers and ensure data integrity. Liaise with courier partners to monitor deliveries and resolve delays. Ensure workspace organisation, cleanliness, and compliance with safety and confidentiality standards. Support training, motivation, and performance management of the operations team.

Qualifications & Skills

Proven experience in logistics, operations, or document management Strong organisational and leadership skills with attention to detail. Excellent communication and problem-solving abilities. Ability to work under pressure and manage multiple priorities.

About Fortidia

Fortidia is the brand identity of MBE Worldwide S.p.A. - a privately-owned company headquartered in Italy - and its affiliates. Fortidia is a global commerce enabler for MSMEs and consumers thanks to its platform including brands providing ecommerce, fulfillment, shipping, marketing and print solutions: PrestaShop, Mail Boxes Etc. (outside the U.S. and Canada.), World Options, PostNet, PACK & SEND, AlphaGraphics, Kwik Kopy Australia, Multicopy, Print Speak, GEL Proximity and Spedingo. In 2024, the combination of its physical platform - including 3,200+ Business Solutions Centers in 57 countries with over 14,000 associates - with its PrestaShop e-commerce platform served 1.1 mln business customers worldwide generating EUR1.45 bln (US$1.65 bln) of System-wide Gross Revenue and EUR22 bln (US$23 bln) of Gross Merchandise Value.

Job Types: Full-time, Permanent

Pay: 30,000.00-37,000.00 per year

Benefits:

Company events Company pension Paid volunteer time Referral programme
Work Location: In person