Job Description

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at !
We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa.
As an Operations Support Administrator, you'll be handling the day-to-day administrative needs for our customers. This will primarily focus on working DSAR's (Data Subject Access Requests) however you may need to support on other admin tasks if required. This allows our Customer Service team to focus on what they do best - providing great service to our customers.
Working Pattern:
09:00 - 17:30 Monday - Friday with a minimum of one day in the office.
A day in the life:

• Review and process any new DSAR requests ensuring they are in the correct queue to be worked.
• Gathering data for DSAR requests for customers and authorised third parties.
• Have regular interactions with the privacy team and escalating any high profile DSARs to the relevant stakeholders.
• Emailing any customers or authorised third parties when they have a query relating to a DSAR.
• Troubleshooting any issues when customers/third parties advise are unable to open any files we have sent to them.
• Being the point of contact internally for anything related to DSARs.

About you:

• Proven experience in a customer-focused office environment
• Have excellent attention to detail
• Enjoys working collaboratively within a team environment
• Capable of managing sensitive and confidential information appropriately
• Strong ability to produce routine correspondence and statements
• Skilled at prioritising tasks and managing a diverse workload to meet deadlines
• Proficient in Microsoft Word and Excel
• Proactive and driven, eager to contribute positively to a growing and dynamic team
• A Customer Champion, passionate about delivering the best possible outcomes for customers
• Confident in challenging processes and not always settling for 'This is the way it's always been done.'

We're on the move!
Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz.
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 1-2 days a week.
You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.