Job Description

Background

The Letting Game is a letting business that wants to do more, push the boundaries of the industry, and we take immense pleasure from being at the top of its game.

Our Bristol Letting specialists provide our clients with an award-winning service every step of the letting process; from professional and experienced valuers through to our expert Bristol Property Management team - that's why we're continually voted Bristol's Best Letting Agent!

Our Vision

To deliver the best letting experience, for everyone.

Our Mission

We don't play like the others. At The Letting Game, we're on a mission to redefine the lettings landscape making every interaction straightforward and hassle-free.

Our focus is to provide a top-notch, environmentally conscious experience that stands out for its quality and innovation. We're committed to transparency, keeping lettings honest and reliable for everyone involved.

Our culture is built on strong ethics, respect, and an unyielding commitment to our clients and each other. In our world, work is more than just a 9-5; it's a place where passion meets purpose, and where every team member is empowered to contribute to a positive experience for our people and planet.

At The Letting Game, we're not just letting property; we're fostering a place where everyone thrives.

Our Values

Start with people
For our clients, tenants, and dedicated team members alike, we strive to make each letting journey positive and enriching, by providing unparalleled service, superior customer experience and building valued relationships at every step.

Always look ahead

Whether staying in front of legislative changes, utilising new technology, or advancing our working practices, we're always thinking ahead, to implement innovative approaches and deliver first-class service in our ever-evolving sector.

Do things right

At our core, we do lettings the right way, for the right reasons. We take our role seriously and pride ourselves on being ethical, trustworthy and easy to work with so that every experience with us is straightforward and dependable, for everyone involved.

Work with purpose

We believe that being ethical and sustainable isn't just good for the planet-- it's great for business too. Every day, we're proving that you can succeed in business while making a positive impact, ensuring that every property we let contributes positively to our community and our planet.

The Role

The Operations Support role keeps the operational "heartbeat" of the business steady, connecting information, coordinating activity, and ensuring progress keeps pace.

Working closely with the Managing Director, this role provides high-quality administrative and organisational support across the business. This includes office management, facilities coordination, basic HR and payroll administration and structured business reporting.

A small proportion of the role also includes marketing assistance, focused on executional tasks such as event logistics, writing and publishing newsletters, web updates, and managing social content. Marketing input is supportive, administrative and delivery-focused rather than strategic.

Key Responsibilities/Duties

Business Administration & MD Support

Provide direct support to the MD including meeting preparation, structured follow-ups and action tracking. Collate data and reports relating to complaints, operational performance or business KPIs. Prepare agendas, minutes, and documentation for internal meetings. Assist with the preparation of company presentations, project coordination and ad-hoc research tasks. Act as a clear communications link where required between the MD and internal teams, ensuring alignment and continuity.

HR & People Administration

Support basic people administration including recruitment coordination and new starter documentation and IT set up. Assist with induction scheduling, onboarding logistics, desk setup and office orientation for new colleagues. Maintain internal records, HR filing, and assist with data collation needed for payroll submission.

Office Management & Facilities

Manage the operational environment to ensure the office is organised, welcoming and professionally maintained. Order and manage office supplies, equipment, consumables and associated budgets. Oversee desk moves, equipment allocation, key management and the office asset register. Coordinate with the Compliance Lead on Health & Safety matters and basic facilities risk tasks. Manage annual and periodic internal office events such as quarterly socials, the Summer event and Christmas party.

Systems, Tech & Telephony

Coordinate with IT suppliers on devices, equipment queries and user set-ups. Manage admin updates to the telephony system, recorded messages, operating hours and voicemail settings. Administer mobile phone allocations, upgrades, plans and device queries.

Complaints, Customer Voice & Governance Support

Produce structured monthly reporting for complaints and call trends. Ensure records are accurate, well-structured and auditable.

Marketing Support

Support the Marketing Manager and wider business on smaller-scale activity, including but not limited to:

Formatting and distributing internal newsletters Coordinating imagery, captions or property information for social posts Posting content to social media channels Ensuring tone, alignment, logo use and quality standards are met on posts and materials Uploading and maintaining basic website content (i.e. staff bios, property copy, photos, service pages) Making minor CMS updates Supporting logistics and collateral for local business partnerships or small-scale brand activity Assisting with internal content requests (photos, templates, formatting, asset coordination)

Personal Specification

Skills & Competencies

Strong organisational and administrative skills with high attention to detail Clear and confident written and verbal communication Able to manage multiple priorities with calm, proactive judgement Excellent time-management and follow-through Sound relationship-building across all levels Confident with IT platforms, digital tools, CMS navigation and office systems Discreet, trustworthy and comfortable handling confidential matters Resilient, adaptable, dependable and able to show initiative

Experience

Previous experience in operational support, administration, EA/PA or office management roles, including:

Exposure to HR administration desirable Familiarity with basic payroll inputs advantageous Experience in simple content formatting and social posting beneficial
The Letting Game operates an Equal Opportunities Policy and does not discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex (gender) and sexual orientation.

Job Types: Full-time, Permanent

Pay: 28,000.00-34,000.00 per year

Benefits:

Casual dress Company events Company pension Free parking On-site parking Paid volunteer time Referral programme Work from home
Work Location: Hybrid remote in Bristol BS9 4PN