Job Description

Taurus Healthcare are advertising this position on behalf of Ryeland Surgery

The Operations Support Manager plays a key part in ensuring the smooth, efficient and patient-centred running of the practice as well as providing HR administrative support to our practice team. Working closely with the Operations Manager and wider leadership team, you will provide support with day-to-day operational delivery, HR administration processes, workflow coordination and service improvements. You will act as a point of support for both staff and patients, promoting a positive and professional practice environment. The role requires a high level of confidentiality, attention to detail and cross-team collaboration to keep organisational processes in line with policies and regulations.

This position would suit someone with strong organisational and interpersonal skills, excellent attention to detail, and a genuine commitment to delivering high standards of service healthcare experience is not essential, as full training will be provided.

We welcome applications from candidates with experience in any sector, including business, hospitality, service industries or the wider private sector. What matters most is your ability to deliver an excellent experience for patients and colleagues alike.

This advert may close early if there is a high number of applications

To apply, please submit your CV and a covering letter explaining how you meet the requirements of the post

The successful applicant will be :-

Highly organised and detail-orientated Passionate about providing excellent patient service A confident communicator with strong interpersonal skills Able to manage multiple priorities calmly and effectively Analytical and solutions-focused, with a drive to improve systems and processes IT literate and confident learning new software systems Professional, adaptable, and aligned with the practices values

Main duties of the role :

HR administration support including recruitment, on/off boarding, probation reviews, training and appraisal preparation and payroll preparation. Administration support to other non-clinical teams in times of absence or high workload including patient registrations, data entry, reception and call taking including telephone queue busting Update and maintain electronic HR files and repository for policies, procedures and digital library Maintain the Management Team diary ensuring appropriate availability or cover for internal and external meetings and events Hold weekly hassle huddle meetings with all non-clinical teams and act as a point of escalation for operational queries Administration and planning support for the Patient Participation Group Any additional administration assistance required by the Operations Manager

Location:

Ryeland Surgery, Westfield Walk, Leominster HR6 8HD.

Hours:

Monday to Thursday: 10:30 - 18:30 Friday: 07:45 - 15:45. A 50/50 job share will be considered for suitable candidates -This role is not suitable for remote working.

Salary:

14.00 to 15:33 per hour - dependent on experience.

Closing date:

Sunday 23rd November 2025.

Interviews:

Interviews are expected to take place on Wednesday 3rd December 2025.

About us :

We are a warm, forward-thinking NHS General Practice dedicated to providing high-quality, compassionate care to our local community. Our committed team of clinicians and administrative staff work collaboratively to put patients at the heart of everything we do, and we continually seek to improve and innovate the way we deliver care.

We are now looking for an enthusiastic, detail-orientated and organised Operations Support Manager to help coordinate our daily operations, support our staff team, and enhance the overall patient experience.

Taurus Healhcare Ltd is advertising this position on behalf of Ryeland Surgery. This means that Ryeland Surgery is the employing organisation and will make the final decision on appointing candidates.

Taurus Healthcare Ltd, on behalf of Ryeland Surgery, will collate all relevant information for the purpose of the recruitment and pre-employment check process.

This information will then be securely transferred to Ryeland Surgery.

Job Types: Part-time, Permanent

Pay: 14.00-15.33 per hour

Education:

A-Level or equivalent (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 23/11/2025