Job Description

Overview

We are seeking a motivated and detail-oriented Operations Associate to join our dynamic team. This role involves supporting daily operational activities, managing data entry tasks, and providing excellent communication with clients and colleagues. You'll play a central role in keeping projects running smoothly by maintaining engineers schedules, logistics, stock, reporting, and communication. You'll work closely with project managers, engineers, and customers to ensure work is delivered safely, efficiently, and to a high standard.

Responsibilities

Perform accurate data entry to maintain up-to-date records and databases Communicate effectively with clients and team members via phone, email, or in person, demonstrating excellent phone etiquette and communication skills Scheduling and coordinating engineers across multiple projects Producing and maintaining project reports, trackers, and documentation Supporting Health & Safety compliance, including RAMS, permits, inductions, and training records Arranging hotel bookings and travel logistics for engineering teams Acting as a key point of contact for customers on scheduling, access, and coordination matters Liaising with internal teams, engineers, and external stakeholders Identifying and escalating scheduling, safety, or delivery risks where appropriate Handle customer inquiries professionally, ensuring high levels of customer satisfaction Contribute to maintaining organised workflows and documentation for operational processes

Qualifications

Proven experience in administrative support roles is preferred Strong communication skills, both verbal and written, with a focus on professionalism and clarity Exceptional phone etiquette and customer service skills Organised with the ability to prioritise tasks efficiently A proactive attitude with a keen eye for detail and problem-solving capabilities
This position provides an engaging environment for individuals committed to delivering outstanding operational support while enhancing their professional expertise.

Job Types: Full-time, Permanent

Pay: 24,420.00-28,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Free parking Gym membership Health & wellbeing programme Life insurance On-site parking Sick pay
Work Location: In person