Job Description

Description

The Operations & Support Services Coordinator plays a vital role, working alongside the rest of the Operations team in ensuring the smooth delivery of key functions across the Professional Education team. This position involves supporting with managing workbook/study guide orders, invoicing processes, management of apprentice recruitment on behalf of employers, coordinating workshops and providing data analysis and management information reporting. The role requires excellent organisational skills, attention to detail and the ability to work collaboratively with internal and external stakeholders.

Your New Role

Workbook Ordering

Support the processing and tracking of workbook/study guide orders for Davies and third parties' learners, ensuring timely delivery. Maintain accurate records of orders, distribution and queries. Respond to queries from colleagues regarding workbook ordering. Build relationships internally with our Delivery Teams to ensure maximum collaboration.

Invoicing Support

Assist with the preparation, processing and reconciliation of invoices. Liaise with the finance team to resolve discrepancies and ensure accurate billing. Maintain a clear log of all invoicing activities for auditing purposes.

Recruitment Support

Manage the advertisement and promotion of our employer vacancies using the Government's 'Recruit an Apprentice' site. Build relationships internally with our Client Success Team and external employers to enable a seamless recruitment service. Review and shortlist candidates to share with employers. Assist in tracking recruitment progress and maintaining the Government's 'Recruit an Apprentice' site

Workshop Coordination

Manage the workshops inbox, responding to queries and scheduling learners as required. Support the delivery of workshops, including learner communication, cancellations and logistical arrangements. Build relationships internally with our Tutors to ensure maximum collaboration.

Data Analysis and Reporting

Compile, analyse and present data reports as required. Provide insights to support strategic planning and operational improvements.

Operations/Support Inbox

Manage the Operations/Support inbox, responding and actioning queries as required.

Miscellaneous

Represent and promote Davies Professional Education at external events and meetings. Be prepared to roll up sleeves & support other Professional Education internal teams if required. Build relationships across Davies to ensure collaboration across the Group. Maintain learner and Davies Professional Education data in line with policies and procedures. Comply with and implement relevant health, safety, security and welfare processes as required by Davies Professional Education or Davies Group procedures.
You will be trained to undertake all the tasks and will work as part of a team, not undertaking all of the tasks yourself.

What You'll Bring to the Role

Understanding of the Department for Education/ESFA funding regulations/requirements Understanding of vocational qualifications including Apprenticeships and Functional Skills Experience of working within a regulatory environment Experience of working both within a team and independently Experience working with databases/platforms Self-motivated, enthusiastic with the ability to work using own initiative Good analytical abilities and able to be decisive An ability to analyse a situation with employers or Apprentices and adapt the communication accordingly, to offer appropriate information, advice, support and guidance. Excellent written, verbal and presentation skills Excellent customer service, administrative and organisational abilities Excellent IT skills, including all Microsoft office packages Ability to analyse Data and create reports using formulas Ability to maintain discretion and confidentiality at all times Experience of working remotely and self-motivating time management

Benefits

Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).Join us and enjoy our ever-evolving benefits, including but not limited to: Reward platform - discounts for over 800 retailers 25 days holiday (rising with service) Well-being centre Recognition programme Paid fertility appointments Fostering friendly employer Pension - matched contribution at 5% Life Assurance (4 x basic salary) Development, training, and professional qualification

About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.



We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.



Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.