Job Description

Job description

CSM Logistics are a long established courier company in the UK specialising in both UK and International delivery services.

The Northampton branch are looking for a dynamic and enthusiastic individual to join the rapidly expanding branch to take on the role of Customer Services agent.

The successful applicant will be based in the office overseeing the smooth running of the business. Your day to day duties will include answering telephone calls from our customers and responding to emails, booking collections, track and trace and quotations.

Customer satisfaction is key to our success and this must be paramount when responding to and resolving any inquiries.

Experience in both the role and the logistics industry are preferred.

The successful applicant will also need to possess the following attributes:

- Strong customer service skills

- Articulate

- Organised

- Punctual

- Proactive

- Computer Literate

- Cope well under pressure

- Good interpersonal skills both on the phone and face to face

- Work well in a "close knit" team

- Competence to drive LWB size vehicles preferred to assist with Opertional support as necessary.

This is a full time role - 40 hours per week - Monday to Friday with the hours of 09.00 - 18.00

Salary: 24500.00 to 26000 per annum and is subject to review upon completion of probation

Application deadline: None

Expected start date: November 2025

Job Type: Full-time

Full PPE is supplied to all staff to ensure their safety

Job Types: Full-time, Permanent

Pay: 24,500.00-26,000.00 per year

Benefits:

On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

customer service: 2 years (preferred)
Work Location: In person