Job Description

Popeyes UK continues to grow at pace, and maintaining our operational excellence is critical to our success. We're now hiring an Operations Training Manager to build high-quality training programmes that elevate performance, strengthen capability and ensure every restaurant delivers our signature New Orleans hospitality.
You'll shape modern learning experiences, develop our teams for long-term success and play a central role in keeping our standards outstanding across the UK.
If you thrive on building high-performing teams, shaping training that actually lands, and bringing energy to every room you step into, you'll feel right at home here.
What You'll Do Here

• Own all operational training - designing, developing and delivering high-impact learning that powers quality, service and cleanliness across the estate
• Collaborate with Ops leaders to understand real on-the-ground needs and turn them into practical, results-driven training interventions
• Bring menu launches to life, partnering with the Food team to train teams on new products with confidence, consistency and flavour
• Create best-in-class training methods, blending strong technical standards with culture, energy and Cajun hospitality to elevate how our people learn
• Lead and inspire a team of Operational Trainers, ensuring they are skilled, engaged and delivering top-quality training nationwide
• Drive operational effectiveness through targeted upskilling, troubleshooting and continuous improvement
• Own training for new tech and systems, ensuring smooth adoption and day-one confidence
• Champion the guest experience, embedding behaviours that create moments of joy in every interaction

What You'll Have Done

• Led training or L&D teams within QSR, casual dining, retail or a fast-paced operational environment
• Designed and delivered engaging training programmes at scale
• Partnered closely with Ops, Food and cross-functional teams
• Conducted TNA/LNA and built training that improves performance
• Managed multiple projects and rollouts with pace
• Ideally hold an L&D qualification (Level 5+)

Benefits:

• Competitive salary + bonus
• Private healthcare & Life assurance
• 33 days holiday (including bank holidays) + your birthday off
• Career development and clear progression pathways
• Access to wellbeing and lifestyle benefits
• Cycle to work scheme and gym discounts

At Popeyes everyone counts, it's one of our values and something that sits at the core of who we are. We believe inclusivity and respect are at the heart of all we do and we strive to create a place where everyone can be their true self. This is why we assess each application on the aptitude to do the job and nothing else.

Skills Required