Job Description

Job Overview

We are looking for Operations & Workforce Manager (approximately 30 working hours per week). The operations & Workforce Manager will provide consistent, coordinated operational management across non-clinical teams. The post holder will lead on workforce coordination, rota planning, absence management, support recruitment, and oversee non-clinical operational delivery.

Duties

Operational & Workforce Management

Plan, prepare and coordinate rotas for non-clinical teams and monitoring the effectiveness of such rotas Manage non-clinical staffs annual leave, sickness absence and other workforce requests through Teamnet, ensuring adequate staffing levels and service continuity To allocate, approve and monitor overtime for non-clinical staff, ensuring it is authorised in advance and supported by a clear operational need Proactively identify and resolve rota gaps, short-notice absences and day-to-day operational staffing issues Conduct return-to-work interviews and support absence management processes within non-clinical teams Ensure efficient cover arrangements during planned and unplanned staff absence

Staff Management & Support

Provide line management support for Team Managers/Leads/Supervisors Manage low-level performance concerns, capability and conduct issues in line with HR policies Support staff wellbeing and maintain a positive, supportive working environment Assist with team meetings and provide operational cover where required Attending and participation in Senior Management Team Meetings

Recruitment, Induction & Workforce Processes

Supporting the HR Lead with:

Non-clinical recruitment processes, including shortlisting, interviews and onboarding Staff inductions, probation reviews and annual appraisals Maintaining accurate workforce records and ensure compliance with employment policies

Administrative Oversight & Quality

Oversee non-clinical workflows and conduct regular workflow audits to ensure efficiency and consistency Identify and troubleshoot operational issues across non-clinical services Participation in the development and implementation of new non-clinical policies, procedures and protocols Reviewing and updating existing non-clinical policies, procedures and protocols Support continuous improvement of non-clinical systems and ways of working

Patient Experience & Communication

Respond to and manage low-level patient dissatisfaction and complaints relating to non-clinical services, working with the Patient Experience Lead as required Ensure learning from patient feedback is shared appropriately and used to improve service delivery

Collaboration & Leadership

Act as the key point of contact for non-clinical operations across the practice Work closely with Executive Managers to provide operational insight and workforce intelligence

Requirements

Significant experience in non-clinical management or operational coordination, ideally within healthcare or a complex service environment. Proven experience of rota management, workforce planning and absence management. Experience in managing staff performance and supporting supervisors or team leads. Strong organisational skills with the ability to manage competing priorities. Excellent communication skills, including handling sensitive staff and patient issues. Confident using IT systems, spreadsheets and workforce management tools. Experience in primary care, NHS or PCN environments. Knowledge of HR processes, employment policies and best practice. Experience in supporting recruitment, inductions and appraisals. Experience in responding to patient feedback or complaints.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, you are encouraged to submit your application as early as possible.

Job Types: Part-time, Permanent

Benefits:

Company pension Employee discount On-site parking
Work Location: In person