Job Description

The Operator Training Administrator plays a central role in delivering exceptional customer service and ensuring smooth training operations, managing bookings, client queries, certification, and instructor coordination.
This position has a clear element of new business, focused on generating growth from within our existing customer base across the KION brands; identifying opportunities, following up with existing customers, and encouraging them to expand their use of internal forklift training.
We offer:

• Manage inbound customer enquiries via phone, email, and web form, across the UK
• Generate and follow up on training quotations, supporting clients to choose the most effective and value-driven training packages
• Book operator training sessions using the FTT Key system and coordinate scheduling with instructors
• Prepare and issue accredited training certificates; ensure accurate uploads to the ITSSAR national database
• Investigate and resolve invoice discrepancies with internal teams and external customers
• Assist in business development and project work, including supporting the preparation of tracking spreadsheets and system improvements
• Maintain all issued equipment to the expected standard and report faults immediately
• Support continuous improvement and digital transformation by embracing new processes and tools, completing training, and suggesting efficiencies
• Work to bring onboard existing Customers from the wider organisation to expand their spend to Internal Forklift Training

Tasks and Qualifications:
This role will suit someone who is detail-oriented, proactive, and confident in building customer relationships, while supporting the wider training team's expansion and growth.

• A strong administrative background, ideally in a customer-facing and/or training

• Confident communicator across phone, email, and digital platforms

• Experience with booking systems and Microsoft Office suite.

• High attention to detail in certification and data entry

• Proactive, adaptable, and keen to suggest better ways of working

• Ideally, knowledge of ITSSAR standards

• Commitment to Health & Safety, PPE usage, and data compliance

• Comfortable with an element of new business activity, including identifying and following up opportunities with existing customers

Skills Required