Job Description

Join Our Team as an Optical Assistant!

About Us

We're an independent optician practice with a passion for providing top-quality, personalised eye care. Our mission? Helping our patients see the world more clearly while creating lasting relationships built on trust, warmth, and professionalism. We take pride in offering a welcoming space where both our patients and team members feel truly valued.

At our practice, we believe in learning, growing, and working together to deliver the best experience possible. If you love making people feel special and enjoy a friendly, patient-focused environment, we'd love to meet you!

The Role

We're on the lookout for a warm, enthusiastic Optical Assistant to join our team. In this role, you'll be the first friendly face our patients see, helping them choose the perfect eyewear while ensuring they receive outstanding care. Whether you have optical experience or not, what matters most is your passion for great customer service and a keen interest in learning all about eyecare and luxury eyewear.

What You'll Be Doing

Giving every patient a friendly, warm welcome and ensuring they have a great experience. Helping patients find their perfect frames and lenses to match their style and vision needs. Carrying out pre-screening tests and recording patient information accurately. Assisting the optometrists and practice manager with the smooth day-to-day running of the practice. Handling orders, payments, and stock management. Keeping our practice looking clean, organised, and inviting. Educating patients on the best eye care solutions and aftercare for their eyewear. Making small adjustments and repairs to ensure glasses fit just right.

What We're Looking For

Experience:

A background in optical, retail, or customer service is a bonus, but not essential. We'll provide full training!

People Skills:

A natural ability to chat, connect, and make people feel comfortable.

Tech-Savvy:

Basic computer skills and a willingness to learn our optical sales system.

Go-Getter Attitude:

Someone who's proactive, organised, and loves to keep things running smoothly.

Team Player:

A friendly, supportive nature and a passion for delivering excellent patient care.

Why You'll Love Working With Us

Room to Grow:

We offer training, development, and career progression opportunities.

Great Perks:

Enjoy discounts on eyewear for you and your family.

A Fun & Supportive Team:

Work in a positive environment where teamwork and care come first.

Make a Difference:

Help people feel confident and see the world more clearly every day!

How to Apply

If you're excited about this role, we'd love to hear from you! Send us your CV and a short cover letter telling us why you'd be a great fit. Share your experience, your passion for helping people, and how you can contribute to our team's success.

Join us and become part of something special - we can't wait to meet you!

Job Types:

Full-time, Permanent

Expected hours:

37.5hrs Mon to Sat with day off in the week.

Job Types: Full-time, Permanent

Pay: From 23,809.00 per year

Benefits:

Company pension Employee discount Health & wellbeing programme
Experience:

Optical Assistant: 2 years (preferred)
Location:

Bishop's Stortford CM23 2LW (required)
Work Location: In person