Job Description

Optical Assistant

The

Optical Assistant

is a support role assisting the Optometrist and/or Dispensing Optician. Working alongside the Optometrist, you'll provide information to customers and help them select the best products and services to ensure they look and feel better than they ever thought possible. Secondly, you'll keep up-to-date with all the various new lines and promotions within your practice, so that you can always provide customers with the most up-to-date information. Finally, you'll play your part within the team, working together and helping and supporting colleagues to deliver a successful and profitable business.

This role is based at The Hayes, Cardiff CF10 1EG.

Major Duties & Responsibilities

Deliver excellent customer service and demonstrate a high degree of professionalism

Achieve high levels of sales performance and results

Know the products inside and out and stay fresh with new merchandise and trends

Ensure store is displayed and products are secured according to Company guidelines

Accurately operate the POS system and accounts for all transactions (cash, credit, returns)

Attentive to details; reviews prescriptions and identifies special needs, consulting with an Optician when necessary

Perform work accurately and thoroughly despite time pressure and customer volume

Identify situations involving unsatisfied customers and acts quickly for resolution

Assists the customer in selecting frames and lenses that are best suited for their lifestyle and prescription needs

Deal with all aspects of basic visual requirements

Assist with contact lenses and dispensing glasses

This is not an exhaustive list of duties and you may be requested to perform any other duties deemed reasonable by your line manager

Knowledge and skills

Have you got great selling skills?

Does your customer service exceed expectations?

Are you a key team player

Have you worked within the Optics before?

Job Types: Part-time, Permanent

Work authorisation:

United Kingdom (required)
Work Location: In person