40 million people wear spectacles in the UK alone, but the optical industry hasn't changed in more than three centuries. Products are tired, standards are poor, and glasses wearers have got used to sub-standard experiences. The reason we exist, our core purpose is to change the spectacles industry for the better and make spectacles great again.
The most important characteristic for anyone joining us is an alignment to our core values. You will be the type of person that always looks to improve things by finding a way that is simpler or simply better (Pioneer). You will be someone that takes pride in their work, always doing it properly even when you're exhausted (Proud). And you will do all of this without ego, staying humble, accessible and empathetic (For All).
Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
The role:
Delivering exceptional customer experience
To support dispensing activities
Exceptional product knowledge, explaining features and benefits of lenses and Cubitts frames
Support customers with the best lens and frame selection, delivering perfectly fitting frames
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