Job Description

Job Overview

We are seeking a highly organised, people-focused

Practice Administrator

to join our friendly and forward-thinking team. You'll play a key role in the smooth daily running of the practice, ensuring exceptional customer experience, and maintaining high operational standards.

Key Responsibilities

Oversee the daily administrative operations of the practice Manage appointment scheduling and patient communications Handle supplier communications and stock control for frames, lenses, and accessories Process invoices and payments Provide front-of-house support, welcoming patients and ensuring a premium experience Helping with frame selection Liaise with external service providers (e.g., IT, maintenance, accountants) Assist in social media updates and promotions

Essential Skills & Qualities

Strong organisational and time management skills Excellent communication and interpersonal abilities High attention to detail and ability to multitask Proficient in office software and practice management systems (training provided) Warm, patient-focused demeanor and a team-player mindset Ability to remain calm under pressure

Preferred Experience

Previous experience in an optical or healthcare setting is highly desirable Familiarity with optical terminology, frame and lens types, or experience with dispensing is a bonus Experience in administration, retail management, or customer service is advantageous

What We Offer

Competitive salary based on experience Friendly, supportive team culture Staff discounts on eyewear Opportunities for professional development and training A beautiful, design-led working environment in a vibrant part of London
Job Type: Full-time

Pay: 25,000.00-32,000.00 per year

Schedule:

Monday to Friday Weekend availability
Education:

GCSE or equivalent (preferred)
Work Location: In person