Job Description

Order Management Analyst (12 months FTC)
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
The Role:
As the Order Management Analyst, you will support various teams with operational support and Order Book Management. You will generate report insights and system support to drive service and operational excellence.
The ideal candidate will be analytical and collaborative, playing a key role in projects and supporting different business functions.
Your Impact:

• Order Book Management: manage EMEA Wholesale Order books, ensuring supply disruptions are managed proactively, communications are effective, and optimise conversion opportunities.
• Master Data Management: maintain Sales Representatives master data for EMEA Wholesale. Ensure data integrity and alignment with internal structures to support reporting and account visibility.
• Order Confirmation Ownership: own and drive the full Order Confirmation cycle, ensuring orderbook readiness through proactive checks as per business requirements.
• Cancellation SOPs (CSOP) Management: own and drive execution of defined CSOPs. Support high levels of conversion structured cancellation processes, supported by regular reporting and data analysis
• EDI Super User: be a subject matter expert for all things EDI, supporting troubleshooting and owning the onboarding process for EMEA customers. Coordinate between stakeholders to drive through technical testing required for onboarding accounts with a detailed understanding of systems and process flows.
• Operational Excellence: work closely with cross-functional partners in Operations, Commercial teams and Customer Services to ensure SLAs are consistently delivered with any failures flagged, investigated and rectified.
• Continuous Improvement: support the Customer Service Leadership team, working cross functionally, both internally and externally, to identify and implement opportunities that will improve the Customer Experience and lead to advances in efficiency and effectiveness across our OM processes, systems and platforms.

COME AS YOU ARE
We celebrate diversity--of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.
Who You Are:

• You are highly analytical
• You're comfortable with multi-tasking in a fast-paced environment
• You understand customer service and have a high standard
• You are a problem-solver with great attention to detail

We would Love to Hear from People with:

• Prior experience working in a Customer Service environment that deliver full account management
• Experience using reporting platforms to provide data, analysis and reporting
• Proficient in Microsoft applications, with advanced skills in Excel
• General understanding of managing and delivering SLAs

What We Will Give You:

• 27 Days Holidays + Bank Holidays & some time away from work - on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
• Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
• Hybrid & Flexible Working Environment

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
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Skills Required