Job Description

Our client whose focus is to deliver the best level customer service whilst creating the ultimate customer service experience, is looking for an Order Management Executive to join their busy sales administration team.

The Order Management Executive is accountable for meeting and processing customer orders for the monthly, quarterly, and annual\xe2\x80\xa6

Our client whose focus is to deliver the best level customer service whilst creating the ultimate customer service experience, is looking for an Order Management Executive to join their busy sales administration team.

The Order Management Executive is accountable for meeting and processing customer orders for the monthly, quarterly, and annual revenue and sales goals of the business.

Main Duties:

• Responsible for entering, expediting, tracking, editing and processing whilst maintaining customer files and track order status.
• Enter customer manual orders to verify prices, quantity, configurations, delivery, shipping etc details are correct.
• Maintain excellent working relationships with customers and \xe2\x80\x9cCustomer Relationship Executives\xe2\x80\x9d to assist them in ensuring their orders entered match their requirements and expectations, keeping them updated on the progress of their orders.
• Receive product lead-time data; ensure this is relayed as appropriate to Business Manager\xe2\x80\x99s and customers.
• Manage the order book, ensuring it accurately reflects the orders outstanding; provide management with shipping estimates based on all available data.
• Work with Supply Chain & Production, to ensure the timely shipment of customer\xe2\x80\x99s orders.
• Maintain accurate records to enable timely reviews/audits of customer orders.

• Deliver first class customer service and have a high regard to customer satisfaction, with the ability to build relationships and effectively communicate.
• Have good organisational skills and a methodical and process orientated approach to managing the workload.
• Responsible and flexible approach to the monthly cyclical nature of the business.
• Demonstrates financial awareness.
• Good communication skills are required to deal with partners.
• Able to resolve issues under the guidance of our policies, processes and internal controls.
• Attention to detail to ensure complex customer orders are processed efficiently.
• Should be a team player and flexible to assist others when workload is high.

• \xc2\xa324.5K per annum
• Excellent company benefits including 25 days holiday, on-site parking, pension, 50/50 office/work from home, flexi time, company bonus, subsidised canteen
• Hours: Mon-Thurs 08:30 \xe2\x80\x93 16:45, Fri - 08:30 \xe2\x80\x93 16:00

Workshop Recruitment