Job Description

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of 15+ operating companies, our work saves lives--and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the which makes everything possible.
The Order Management Specialist is responsible for processing customer orders efficiently while adhering to company policies and track orders through delivery, resolve any issues to improve On Time Delivery (OTD).
This position reports to the Customer Service Manager and is part of the EMEA Customer Service Team located in Dreieich, Germany and will be an on-site role.
What you will do:

• Process customer orders in compliance with company policies and standard operating procedures.
• Track orders to delivery, problem solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric.
• Attend daily Visual Daily Management meetings with the rest of the team to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction.
• Demonstrate excellent data entry skills to quickly and accurately review and input data
• Ensure pricing is updated correctly in the ERP

Who you are:

• Fluent in English and German
• Experience with ERP systems such as Oracle and CRM systems such as SFDC as well as MS Office products including Word, Excel, and Outlook
• High school degree (or equivalent experience) with multiple years of relevant work experience in a fast-paced Order Management role
• Written and verbal communication skills
• High attention to detail with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information.

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at .
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .

Skills Required