Job Description

Closing date for applications is 18th September 2025

We will be holding an Assessment Day on Friday 26th September at our office based in Hillington

Salary range: up to 26,000 and DOE

Glasgow - Hybrid

Are you a graduate passionate about customer service?

We have the perfect role to help you fast track your career journey with one of Glasgow's most exciting high growth businesses!

Do you thrive on solving problems, connecting with people, and making a real impact? Are you excited by the idea of working with a unique software that helps researchers and innovators change the world?

If so, we want

you

on our team!

At Amici Procurement, we're transforming the way scientists and biotech professionals buy everything they need to accelerate discoveries. We're growing fast,

and our customers are at the heart of everything we do

. That's where you come in.

Amici Procurement is the

world leader in laboratory procurement

, using our cloud-based software and amazing service we support our customers in buying lab consumables, equipment and services they need to do their life-changing research.

We are a dynamic,

entrepreneurial team of 100 people

who work hard, have fun and support each other to get the very best outcomes for our customers. We realise you have a choice when deciding where to work, and we are committed to being one of the best employers in Scotland. Empowering our people to undertake challenging work, whilst giving them the training and support they need to be successful. This role

offers huge scope for progression

and we're proud of the many internal promotions our team have had as they develop their career. At Amici, when you work hard, it's recognised and rewarded.

This is a hybrid role with 2 days a week on site after your training.

What you'll be doing?

Be the friendly, knowledgeable first point of contact for our customers

Support scientists at the cutting edge of biotech by helping them manage their time-sensitive and business-critical orders

Coordinate with suppliers and customers to ensure a smooth, efficient order process.

Help turn challenges into opportunities to impress by delivering stellar support experiences.

Resolving escalations and complaints.

Working cross functionally with our sourcing teams to give best in class end-to-end customer service.

What we are looking for?

Strong communication skills written and verbal.

Problem-solving mindset and resourcefulness under pressure

2 years' experience in a customer service role.

A curious, proactive, and positive attitude.

A real team player, ready to support your colleagues

Experience in the Biotech industry or relevant degree (desirable)

If this sounds like fun to you,

please send us your cv, and most importantly write to tell us why you'd be a great fit and what you could bring!

If it looks like a great match we'll invite you to our recruitment day so we can get to know you better.

Take a look at our LinkedIn page to get a feel for our company - Amici Procurement Solutions: Overview | LinkedIn

Job Types: Full-time, Permanent

Pay: Up to 26,000.00 per year

Benefits:

Company pension Life insurance On-site parking
Application question(s):

Write about a time you provided great customer service (300 words max) What is the reason for leaving your current role? What is your current notice period? What is your current salary and your expectations for this role? Are you able to work in a hybrid model with a minimum 2 office days per week?
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Glasgow, G52 4PR