Job Description

Baby & Co, a trusted independent nursery retailer with over 40 years of experience, is looking for a proactive and detail driven Order Processor & Customer Service Assistant to join our growing team. As one of the UK's leading online nursery specialists and a go to destination for expectant parents, we are committed to delivering expert guidance, exceptional service, and a carefully curated range of baby products. If you have a passion for helping customers, strong organisational skills, and enjoy working in a fast-paced environment, we'd love to hear from you.

Key Duties

Process incoming orders accurately and efficiently including pick, pack, and dispatch to meet customer needs and timelines. Conduct data entry tasks to ensure accurate order and product information. Communicate effectively with customers via e-mail and telephone for any pre- and after-sales enquries. Collaborate with the sales team to ensure seamless order processing and fulfilment. Receive and process goods-in. Handle returns, exchanges and warranty cases in line with company policies. Support general administrative tasks. Helping customers in-store when required.

Skills

:

Proficient in data entry with a keen eye for detail. Strong communication skills to interact effectively with customers and colleagues. Good IT skills and the ability to quickly learn new systems. Strong numeracy skills
Required to work a 5 day week from 9am - 5pm Monday - Friday

Join Baby & Co's dynamic team and contribute to our mission of providing exceptional service to new parents. Embrace the opportunity to grow in a supportive environment that values your skills and dedication. If you are passionate about delivering top-notch customer service and thrive in a team-oriented family business setting, we welcome your application.

(Note: We thank all applicants for their interest; however, only shortlisted candidates will be contacted.)

Job Type: Full-time

Pay: 12.21 per hour

Benefits:

Company pension
Education:

GCSE or equivalent (preferred)
Experience:

Retail sales: 1 year (preferred) Customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person