Job Description

Important Notice: Right to Work in the UK

Please note that candidates must have the right to work in the UK without requiring future visa sponsorship. Unfortunately, our company does not provide visa support. We appreciate your understanding and look forward to receiving your application.

Order Processing Specialist at Clayton Glass

Clayton Glass: The difference is clear to see.

At Clayton Glass, we do things differently--and we're proud of it. The Clayton Difference is at the heart of everything we do, from creating innovative products to fostering strong, lasting relationships with our customers and team members. We believe in honesty, loyalty, and a shared commitment to excellence, which is why we put people first in every aspect of our business.

If you're looking for more than just a job--if you want to be part of a company where your contributions are valued, where growth and development are encouraged, and where you can make a meaningful impact--then Clayton Glass could be the perfect fit for you. Here, we offer not just career opportunities, but the chance to be part of a forward-thinking team that's driving innovation in the glass industry. At Clayton Glass, the difference is clear.

The Role

As an Order Processing Specialist, you will be responsible for managing and coordinating customer orders from receipt through to production, ensuring accuracy, efficiency, and excellent customer service. Working closely with internal departments, including production, logistics, and sales, you will ensure that all orders are processed correctly and on time, contributing to the smooth operation of our manufacturing processes. Your role will be critical in maintaining high levels of customer satisfaction and operational efficiency at Clayton Glass.

Key Responsibilities

Order Management & Accuracy

Process customer orders efficiently, ensuring all details are accurate and compliant with production specifications. Validate order details, liaising with customers to confirm specifications, resolve queries, and provide updates on order progress. Maintain accurate order records and ensure all amendments are correctly documented in internal systems.
Customer Communication & Coordination

Act as a key point of contact for customers regarding order processing, lead times, and delivery schedules. Work closely with the sales and production teams to ensure customer requirements are met effectively. Communicate any order discrepancies, delays, or changes proactively to customers and internal stakeholders.
Production & Logistics Support

Collaborate with production and logistics teams to prioritise orders based on customer deadlines and operational capacity. Monitor order progress and proactively identify potential bottlenecks or delays in manufacturing and dispatch. Ensure production teams have accurate and timely order information to maintain efficiency.
Continuous Improvement & Compliance

Identify opportunities to improve order processing efficiency and contribute to process enhancement initiatives. Support data accuracy and reporting within order management systems. Ensure compliance with company policies and quality standards when processing customer orders.
Why Join Us?

At Clayton Glass, we believe in nurturing talent and developing our team. If you have strong customer service skills and proficiency in IT, especially Excel, we want to hear from you! We value the kind of person you are--someone who cares deeply about people and service. We are committed to providing comprehensive training on our systems, ensuring you have all the tools you need to succeed. Join us and be part of a team that prioritizes growth, collaboration, and excellence in customer service.

Essential Criteria

1-2 years of relevant work experience in an order processing, sales administration, or customer service role Educational Background: (Scottish equivalencies: National 5 or SVQ qualifications) GCSE or NVQ qualifications Proficiency in IT systems (Microsoft Office Excel, Outlook, Word). Strong attention to detail and accuracy in data entry and order management. Excellent communication and interpersonal skills to liaise effectively with customers and internal teams. Ability to work efficiently in a fast-paced environment, managing multiple orders and deadlines. Strong problem-solving skills with the ability to troubleshoot order discrepancies and resolve issues effectively.
Desirable Criteria

Knowledge of supply chain processes and production planning. Familiarity with CRM systems and order processing software is beneficial. Full UK Driving Licence.
Employee Benefits:

Discounted Clayton Glass purchases Quarterly performance related company bonus scheme 20 days of annual leave plus Bank Holidays, plus an extra day off for your birthday Company pension scheme Referral programme Free on-site parking Health & Wellbeing programme Bereavement leave
Additional Information:

Location: Clayton Glass, Marshwood Close, Canterbury, CT1 1DX Working Hours / Shift Pattern: 39 hours per week Monday - Friday, 08:30 - 17:00 (finishing at 16:00 on Fridays). Salary: 12.21 per hour Positions Available: 1 opening.
If you're ready to be part of a team that values your contributions and offers opportunities to grow, apply now to join Clayton Glass, where the difference is clear!

Job Types: Full-time, Permanent

Pay: 12.21 per hour

Benefits:

Bereavement leave Company pension Employee discount Free parking Health & wellbeing programme On-site parking Referral programme
Ability to commute/relocate:

Canterbury CT1 1DX: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Experience:

CRM software: 1 year (preferred) order processing, sales administration, or customer service: 2 years (required) IT: 2 years (required) Data entry: 2 years (required) Customer service: 2 years (required)
Language:

English (required)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person