Job Description

Job Overview - Order Processor (Flue Industry)

Flue & Ducting Ltd

is a leading manufacturer and distributor of flue systems across the UK. With exciting growth plans ahead, now is a great time to join our team. We offer the opportunity to grow with the business while maintaining our supportive, family-run atmosphere.

We are seeking a detail-oriented and proactive

Order Processor

to join our team on a

temporary 6-month contract

, with the

potential for full-time employment

. This role is pivotal in ensuring accurate and timely order fulfilment across our four UK depots, supporting both customer satisfaction and operational efficiency. The successful candidate will manage orders for products such as

flexible flue liners, insulated twin wall systems, and log burners

, using industry-specific systems and portals to coordinate logistics and maintain high standards of service.

Responsibilities

Accurately process customer orders using

Sage ERP

, verifying product specifications including

size, colour, and type

to ensure correct dispatch. Book and manage transport through

Palletforce

and

DPD

portals, coordinating shipments from multiple depot locations. Communicate with

sales representatives, customers, and internal processors

to clarify order details and resolve discrepancies. Track order status and proactively update customers on

lead times, delivery schedules

, and any changes. Maintain organised and accurate

order files and documentation

for audit and reference purposes. Collaborate with

our courier partners

to ensure timely and correct delivery of goods. Assist in resolving issues such as

backorders, substitutions, and shipping errors

, ensuring minimal disruption to service. Support inventory accuracy through effective coordination and verification of dispatched goods.

Skills & Experience

Proficient in

Sage ERP

and familiar with

Palletforce and DPD transport portals

. Excellent attention to detail in verifying product specifications and order accuracy. Effective communicator with experience liaising across departments and with external customers. Organised and methodical in maintaining records and managing multiple orders simultaneously. Previous experience in

warehouse or logistics environments

is highly desirable. Ability to identify and resolve order-related issues efficiently and professionally.

Qualifications

1-3 years of experience

in order processing, data entry, or inside sales, preferably within the

building trade or related sectors

. Strong attention to detail and organisational skills. Proficiency with

order entry systems

and

Microsoft Office

(Word, Excel, Outlook);

Sage experience

is essential. Ability to read and interpret

product specifications, purchase orders

, and basic

construction documents

. Excellent

communication and customer service

skills. Ability to manage multiple tasks and prioritise work in a

fast-paced, friendly environment

.

Work Environment

Office-based

, working

Monday to Friday, 8:00am - 4:30pm

. Friendly and efficient team culture, ideal for a

team player

with a strong desire to succeed.

20 days holiday + bank holidays

, with

no weekend work

.

Overtime available

, offering flexibility and additional earning potential.
Job Types: Temporary, Fixed term contract, Temp to perm
Contract length: 6 months

Pay: 24,000.00 per year

Benefits:

Casual dress Company pension Free parking On-site parking
Work Location: In person