Job Description

Job Title

Order & Returns Processing Administrator

Department

Operations / Customer Fulfilment

Role Purpose

The purpose of this role is to accurately book customer orders and returns onto the company system, ensuring all items are correctly logged and ready for processing by the operations and technical teams. This role is key to maintaining smooth workflows, stock accuracy, and excellent customer service.

Key Responsibilities

Accurately book in customer orders onto the internal system Process customer returns, ensuring all required details are captured correctly Verify order and return information against customer documentation Ensure all items are correctly assigned and ready for processing Maintain accurate system records at all times Flag any discrepancies, missing information, or damaged items to the relevant team Work closely with operations and warehouse teams to ensure smooth handovers Follow company procedures and system processes consistently
Skills & Experience

Strong attention to detail and accuracy Confident using computer systems and internal databases Good organisational and time-management skills Ability to work efficiently in a fast-paced environment Clear communication skills Previous experience in order processing, administration, or operations (desirable but not essential)
Personal Attributes

Reliable and methodical Proactive and willing to learn Team-oriented with a positive attitude Able to work independently when required
Working Hours

Monday/Wednesday/Thursday/Friday/Saturday 39.5 hours per week
Job Type: Full-time

Pay: From 25,400.00 per year

Work Location: In person