Job Description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we're looking for a Order to Cash Administrator (part-time) to join our Edinburgh team!



We're leading the logistics revolution, powering deliveries across the UK for some of the nation's biggest high-street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top-notch service for our customers. Whether you're handling parcels, coordinating routes, or managing depot operations, you will play a key role in maintaining our high standards and efficiency.



As our network grows at lightning speed, so do the opportunities within it. This is your chance to be part of something big, where every day is fast-paced, impactful, and full of possibilities.

Location:

2 Redheughs Rigg, South Gyle, Edinburgh EH12 9DQ

Shift Pattern:

Monday, Tuesday & Friday

Hours:

21.75hrs per week - 09.00am -17.00pm

Salary:14,170p/a

What you'll be doing:

PEOPLE:

Assist the Administration team to deliver a high standard of service

Accept training to expand knowledge to ensure the requirement of the business is met

Highlight issues of conduct within team

Competent in Microsoft Office (specifically Word and Excel)

Ensure effective business relationships are maintained and translate into required level of service and best practice obtained

Liaise with key internal stakeholders and customers where required

Work well as an individual and as part of a wider team

Experience in dealing with multiple tasks and prioritising workload

PROCESSES:

o Understand the company processes and workflows for Admin responsibilities for all aspects of the process o Ensure the highest standards of quality, accuracy and integrity for input into the systems are always attained o Proactively seek and develop new ideas within the team and the wider company to benefit the business and adopt and develop policies and procedures o Support other commercial teams with project work where necessary, ensuring deadlines are achieved o Establish and sustain working relationships, specifically with buying, finance and retail teams and maintain strong communication throughout all processes

Understand the significance, the use of the data in other departments/branches and its influence

Communicate effectively with internal and external customers as required

Effectively utilise all company IT systems to ensure maximum efficiency, cost reduction and adherence to agreed procedures and company guidelines

CUSTOMER:

Develop process and procedure in conjunction with Managers to best provide support, development and improvement in the service provided

Develop relationships where appropriate with retailers, publishers and internal contacts

Participate in regular review meetings to highlight issues or planned changes to ensure the service standard is maintain and improved

FINANCE:

Post Bacs/Card/cheque payments and allocate to customer accounts

Apply Customer Suspensions and Closures

Action credit checks on new customers to determine their deposit

Generate New Customer Application Packs

Create and Maintain new customer accounts

Create and Maintain new Vendors

Collect payment for deposits by card/cheque

Set credit management data for new Customers

Prepare and collect completed Directors Guarantees

Create and maintain Carriage Service Charge, Minimum Sales Values and Customer Levies

Manage Credit Balance Ledger

Process Customer Refunds

Calculate, Process and Post Journal Debit/Credit Adjustments

Answer Website/E-mail Enquiries

Maintain Summary Reports

Articulate Financial matters to internal and external customers

COMMUNICATION:

Communicate clearly to customers and to key contacts within Menzies by phone and email

Ensure all correspondence is checked for accuracy and is branded appropriately

What we need from you:

Positive attitude

Team player

Good attention to detail

Adapts well to change.

We love to reward our people for the great work they do:

Build a secure future with a competitive Pension Scheme


Peace of mind with Life Insurance


Stay active with our Cycle2Work scheme


Get the support you need with our Employee Assistance Program

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we'd like to take you to the first stage. This normally involves a 20-30 minute chat with our Talent Team. If you are successful after this stage, there will generally be another two stages including a site visit.


Throughout our process, you will get the opportunity to meet a cross-section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Your talent partner will guide you through each stage.


At InPost, we love uniqueness. Our strength is our people.


We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.