Job Description

Order to Cash Associate

===========================


Location (Country-County-City) UK-Hampshire-Basingstoke
Job Locations UK-Hampshire-Basingstoke
ID
2025-11065
Employment Type
Full-Time
Offer/Contract Type
No End Date
Location Name
The Merlin Hub Basingstoke

What you'll bring to the team

---------------------------------

Order to Cash Associate

Location:

The Merlin Hub Basingstoke / Hybrid

Hours:

37.5 hours per week, 3 days per week in the Merlin Hub Basingstoke (Chineham), 2 days per week from home

Contract Type:

Permanent, salaried

We are recruiting for an Order to Cash Associate to join our AWESOME Schools & Groups Finance Team!

In the role of Order to Cash Associate you will look after our Schools & Groups accounts, approving and actioning billing, collections, query resolution, cash allocation and maintaining the ledger with minimal overdue status. As part of the wider O2C team you will be passionate about delivering exceptional customer service both for your external customers and internal stakeholders.

The Order to Cash Associate will maintain cashflow though initiative-taking collections, while monitoring customer payments and adhering to deadlines for the distribution of billing documents, all in accordance with wider month end deadlines.

As someone with high attention to detail, the Order to Cash Associate will ensure accuracy with all billing documentation, maintaining a positive ledger and a proactive approach to the issuance of billing documentation and building meaningful customer relationships.

This is a hybrid role, with 3 days per week in the Basingstoke Office (Chineham) and 2 days per week from home. Successful candidates must have appropriate transport arrangements for travel to the Basingstoke office.

Qualifications & Experience

--------------------------------

Experience working in a finance / accounts receivable or billing role is preferred This role is ideal for a recent graduate with a financial accounts receivable/billing or credit and collection qualification Skilled in MS Excel is an essential requirement Confident with communicating via telephone and email, and the ability to hold "chasing" conversations professionally and respectfully Exceptional attention to detail Strong analytical and decision-making skills An excellent team player, with strong interpersonal skills and an ability to thrive in a fast-paced environment

Benefits

------------

40% discount off LEGO sets and products on the online LEGO Store! Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world! 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you're using your Magic Pass to visit!) 'Enjoy the Ride' Merlin Annual Pass for you and five loved ones! Staff discount codes for Merlin Annual Passes to gift to loved ones! Private pension scheme Life assurance scheme Employee assistance programme Access to Perks at Work which 30,000+ national & local employee discounts Free staff parking Ongoing training & development

About Merlin

A job with Merlin isn't like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don't trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests' experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

-------------

Competitive