Job Description

Company Bio:

Entrepreneurial Leader

Heroux-Devtek, the world's 3rd largest producer of landing gear, serves the civil and military aerospace markets from production facilities in North America and Europe. The Company's longevity, flexibility, and track record for the development and implementation of innovative production systems have distinguished it as a leader in the domain. With its most recent acquisitions, Heroux-Devtek is bolstering its status as one of the foremost landing gear, actuation and hydraulic system designers and manufacturers in the global aerospace industry.

Division info:

The Landing Gear Market specializes in the design, qualification, manufacture and repair and overhaul of landing gears and flight critical components to a customer base that extends from the OEMs (Original Equipment Manufacturers) to the Operators in both the commercial and military markets.

Summary of position:

We are looking for a highly organised and proactive Orderbook Lead to manage the end-to-end order lifecycle for assigned programmes. Working in close collaboration with the Programme Manager, you will be responsible for ensuring customer orders are accurately processed, monitored through internal systems, and delivered on time. This role also includes post-delivery responsibilities, ensuring timely receipt and payment, as well as resolution of any invoice-blocking issues.

Main responsibilities:

Own and manage the customer orderbook for assigned programmes, ensuring all requirements are met from order intake to final delivery, to ensure timely and accurate fulfilment of customer requirements in Input customer orders into the ERP system in accordance with contract review procedures. Manage customer portals where applicable, ensuring orders are processed promptly and accurately. Coordinate the intake of MRO (Maintenance, Repair, and Overhaul) orders, resolving any documentation issues to enable product release. Prepare MRO quotations in line with contractual pricing agreements Assist the programme manager with costing estimations for customer RFQs (Requests for Quotation) Collaborate with the Accounts Payable/Receivable Manager to reduce overdue payments and ensure compliance with agreed credit terms.


Serve as the first point of contact for resolving invoice-related issues due to quality or documentation discrepancies. Escalate key issues to the Programme Manager and appropriate stakeholders to mitigate risks and avoid operational disruptions. Support the preparation and delivery of customer orderbook and KPI review meetings alongside the Programme Manager. Provide departmental cover during periods of absence.

Qualifications:

Bachelor's degree in business administration, Engineering or equivalent and a minimum of three years of relevant experience High level of expertise in Microsoft Excel / Microsoft Office Previous experience in orderbook Management / Account management is preferred Previous experience in Aerospace or heavy manufacturing Excellent organisation, communication and problem-solving skills An analytical mindset Being able to understand and interpret large data sets Experience talking directly with customers and cross-functional working APICS / CIPS will be a benefit

What we Offer?


Generous group pension plan with up to 7.5% employer contribution matched by employees. Competitive salaries tied to performance, reviewed annually for fairness. Standard 37-hour week, 25 days annual leave plus statutory holidays. Remote work one day per week and Friday early logout by 1pm. Supportive environment investing in growth through mentorship, training, professional subscription, and certifications. Cultivating a culture where diversity is valued and respected, fostering innovation and organizational success. Our motivating work environment and leadership approach empower individuals to enact meaningful change and contribute positively to the organization's success. Friend referral bonuses and loyalty programs are accessible, providing incentives for referrals and encouraging loyalty among employees. Social events like BBQs, golf outings, and Christmas parties for team building and fostering a vibrant workplace culture.


Heroux-Devtek aims to grow as an industry by meeting customer expectations through the dedication and commitment of its people. Heroux-Devtek emphasizes a culture cantered on the "4 Rs": Respect, Responsibility, Recognition, and Resilience. This entails fostering quality relationships with customers, colleagues, and suppliers, ensuring quality delivery and fairness, acknowledging employee achievements, and promoting flexibility, openness, and tenacity among employees. This approach contributes to a stable workforce and reinforces an entrepreneurial spirit, guiding employees towards shared objectives.


Equal Opportunity to Employees: We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.


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