Job Description

The post holder will be responsible for booking outpatient appointments across the Trust's sites. They will play an active role in the implementation and ongoing monitoring of both new and existing appointment systems, ensuring processes run smoothly and efficiently. The role will contribute to achieving Trust targets and service delivery standards.



Working in a fast-paced environment, the post holder will be expected to deliver a high standard of customer service to patients, as well as to both internal and external stakeholders. Strong communication skills, attention to detail, and the ability to prioritise effectively will be essential.



To ensure all phone calls are dealt with in a professional and timely manner To ensure all patients and visitors are treated with dignity, respect and empathy To deal with patients in a polite and respectful manner To support the Trust in delivering NHS targets To respond in a timely fashion to all administrative duties within the team To support the implementation of all new IT systems Assist and be pro-active in all modernisation projects To be multi-skilled in your working role To ensure strict confidentiality is maintained at all times To ensure demographics and daytime contact numbers are obtained To liaise with the team leader to provide a high quality empathetic service To adhere to the Trust values of being committed to excellence, working together and facing the future To attend specialty meetings for your lead specialty To deal with patient/staff complaints in a professional manner and try to resolve the issue before they become formal

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo



To ensure all phone calls are dealt with professionally and in a timely manner , adhere to Trust and local targets.



To ensure all patients and visitors and treated with dignity , respect at all times.



To manage booking , rebooking and cancelling appointments for your designated consultants.



To ensure all clinics are filled at all times.



To escalate any issues to management.



To be multi skilled in your working role and able to assist in all areas of the department.



To ensure demographics are checked and updated



To adhere confidentiality at all times



To liaise with the team leader to provide high quality service , working together as a customer focused team.



To deal with patient complaints in a professional manner and resolve the issue before becoming formal.