Job Description

Company Overview

Vivid Care Services is a leading provider of compassionate, high-quality care services across the UK. We are committed to delivering personalized care that meets the diverse needs of our clients. As we continue to expand, we are looking for an enthusiastic and dedicated

Out of Hours Administrative executive

to join our team.

Role Summary

We are seeking a reliable and empathetic individual to serve as the first point of contact for our clients during non-business hours. As an

Out of Hours Administrator

, your main responsibility will be to ensure that client inquiries and requests are addressed promptly and effectively. You will be managing communications via email, WhatsApp, and phone, coordinating with our team to fulfil client needs, and providing exceptional customer service. You will be required to continue on the documentation task from day staff such as compliance, training and other documentation required to be done by the business. You will be expected to schedule training, book shifts and compile and complete timesheet etc.

Responsibilities

Manage daily administrative tasks to support operational efficiency.

Respond to client inquiries and requests through email, WhatsApp, and phone calls during non-business hours.

Requirements:

Excellent communication skills, both written and verbal. Strong organizational skills and a keen eye for detail. Ability to work independently, manage time effectively, and prioritize tasks. Previous experience in customer service or call handling is preferred. Proficiency with email, WhatsApp, and phone systems. Reliable, empathetic, and committed to delivering high-quality service. Ability to work flexible hours, including weekends, as part of an out-of-hours rota.

The candidate must live in close proximity to the office.

You will be required to work weekends (Saturday & Sunday) and 3 days during the week ( based on the business needs - either days or nights)

You will be required to attend initial training during the day at the office and shadow shift. Look at our shift booking portals to apply for shifts ( training will be provided) Understand the nature of client needs and provide appropriate support or assistance. Update all staff documentation and compliance documents Arrange interview for care staff and monitor application Manage care staff standard of practice and ensure discipline is maintained across the staff network Communicate effectively with office staff to ensure client requests are managed and fulfilled. Maintain accurate records of all client interactions and actions taken. Provide exceptional customer service to ensure client satisfaction. Assist with any ad-hoc administrative, HR, and marketing tasks as required.

Proven office experience in an administrative role is essential.

Strong computer skills with proficiency in Microsoft Office Suite. Excellent organizational skills with attention to detail. Experience with data entry and maintaining accurate records. Good phone etiquette and communication skills. Familiarity with QuickBooks is a plus but not mandatory. Ability to work independently as well as part of a team.

Call-To-Action

What We Offer:

Competitive salary - the salary will be pro- rated based on the number of days of work per month Comprehensive training and ongoing support A positive and collaborative work environment Opportunities for career development and growth The chance to make a meaningful difference in the lives of our clients

Personality we seek:

We need an energetic person with a can do attitude You must be a friendly and bubbly person who is not shy to speak with clients and staff including making cold calls Ideally someone that drives If you are someone that values time, we want to speak with you.
If you are passionate about making a difference in the healthcare sector and possess the skills we are looking for, we invite you to apply today and become a vital part of our dedicated team at Vivid Care Services!

Job Types: Full-time, Fixed term contract, Temp to perm
Contract length: 12 months

Pay: From 24,420.00 per year

Benefits:

Casual dress Company pension Free parking Health & wellbeing programme On-site parking Referral programme Store discount
Application question(s):

How would you describe yourself? On a scale of 1 to 10 (1 being least and 10 highest) how would you describe your ability to work independently? Are you proficient in IT Applications i.e. excel, word and others? Are you comfortable with social media and knowledgeable about visibility on social media? Do you drive and have a UK license?
Education:

A-Level or equivalent (preferred)
Experience:

Administrative: 2 years (preferred) Customer support: 1 year (preferred) Microsoft Excel: 2 years (preferred) Microsoft Office: 2 years (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Manchester M17 1LB

Reference ID: VOOH0925
Expected start date: 15/09/2025