Job Description

We are looking for talented Qualified Dental Nurses to work as part of a team providing essential out of hours emergency dental care to patients. This will include assisting chairside as well as a high level of clinical assessment and pharmacy/analgesic advice
Undertake definitive clinical telephone assessment (triage) of patients with dental symptoms.
Triage patient calls using the SDCEP guidance.
Be proficient in the use of all dental equipment including all performance checks and identifying maintenance issues.
Set up and close down of surgeries following infection control guidelines.Make available fine instruments and materials for clinical use, have a thorough knowledge of all instruments, equipment and materials used.
Constantly having to interpret the needs of both patients and clinicians and be able to deal with them promptly and efficiently.
Assist the Dental Officer with the patient care including suction, mixing materials and passing instruments. This requires manipulation of fine tools and materials which will be contaminated throughout the procedure, passing of sharps between the Dental Officer and the nurse.
Main duties of the job

• To provide definitive clinical telephone assessment (triage) of patients
• To provide chair side Dental Nurse support to the dentists delivering emergency pain treatment
• To provide decontamination and infection control duties and ensure all areas are cleaned and sterilised in accordance with HTM01-5 regulations during Out of Hours session

The qualification, training & experience requirements for the role are underlined in the /Person Specification.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Details
Date posted
04 July 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
26,530 to 29,114 a year per annum (pro rata)
Contract
Permanent
Working pattern
Part-time
Reference number
327-25-516-A
Job locations
Springbank Dental Surgery
Springbank Way
Cheltenham
GL51 0LG
Job description
Job responsibilities
Answer all calls from the general public in an efficient and courteous manner.
Accurately recording, checking or amending details on the call dental software system.
Complete training in the recognition of and assistance during medical emergencies, e.g. Anaphylaxis, epileptic fit, cardiac arrest, shock.
Make sure Emergency Drug Box available during all clinical sessions.
Constant monitoring of patient in the event of a medical emergency.
Undertake CPR with dentist in the event of a medical emergency.
Close down of surgery each day which includes sealing and removal of contaminated waste in clinical waste bags.
Handle patients, stock and equipment following manual handling techniques laid down by the Trust.
Process radiographs using toxic chemicals and mounting x-rays, responsible for accurate labelling and filing of x-rays.
Ensure that all records are available when required including medical history forms and x-rays etc.
Ensure to have an understanding of patient charges and exemptions and ensures that these are appropriately recorded.
Undertake reception duties as required including handling card and cash payments and end of day banking processes.
File and retrieve any patient related information on computer and on paper records. Job description
Job responsibilities
Answer all calls from the general public in an efficient and courteous manner.
Accurately recording, checking or amending details on the call dental software system.
Complete training in the recognition of and assistance during medical emergencies, e.g. Anaphylaxis, epileptic fit, cardiac arrest, shock.
Make sure Emergency Drug Box available during all clinical sessions.
Constant monitoring of patient in the event of a medical emergency.
Undertake CPR with dentist in the event of a medical emergency.
Close down of surgery each day which includes sealing and removal of contaminated waste in clinical waste bags.
Handle patients, stock and equipment following manual handling techniques laid down by the Trust.
Process radiographs using toxic chemicals and mounting x-rays, responsible for accurate labelling and filing of x-rays.
Ensure that all records are available when required including medical history forms and x-rays etc.
Ensure to have an understanding of patient charges and exemptions and ensures that these are appropriately recorded.
Undertake reception duties as required including handling card and cash payments and end of day banking processes.
File and retrieve any patient related information on computer and on paper records.
Person Specification
Qualifications
Essential

• National Qualification in Dental Nursing
• Registration with the General Dental Council

Experience
Essential

• Experienced in Dental Triage
• Ability to manage medical emergencies in the dental surgery

Desirable

• Experience of working in an out of hours dental service
• Experience of managing patients presenting with acute dental pain

Person Specification
Qualifications
Essential

• National Qualification in Dental Nursing
• Registration with the General Dental Council

Experience
Essential

• Experienced in Dental Triage
• Ability to manage medical emergencies in the dental surgery

Desirable

• Experience of working in an out of hours dental service
• Experience of managing patients presenting with acute dental pain