Job Description

Altro is a leading British manufacturer and supplier of premium flooring and wall cladding systems for construction and transport. Family owned and run, we've been innovating for over 100 years with a clear purpose: to transform spaces and enhance people's emotional and physical wellbeing. We care about you, each other, and what we do.


We're looking for an enthusiastic part time

Outbound Customer Service Consultant

to join our Customer Care Centre based in Letchworth Garden City, Hertfordshire. We are looking for someone to work

2 days a week (Thursdays and Fridays)

as part of a job share.


This is a proactive, customer focused role where you'll make outbound calls to prospective and existing customers, helping to secure new projects and book appointments for our field-based sales team.


What you'll be doing:


Make outbound calls to nurture leads, track projects, and protect specifications Generate and qualify leads from multiple sources Book customer visits and appointments for our external sales team Follow up on marketing campaigns and convert opportunities Use our CRM system (Creatio) and social media tools to identify new business opportunities Maintain accurate data and share market insights with the wider business

What we're looking for:


Experience in outbound calling and delivering exceptional customer service Ability to meet and exceed KPIs in a fast-paced environment Strong communication and negotiation skills Proficiency in Microsoft Office; CRM experience is a plus Self-motivated, positive, and a great team player

So who are Altro?

A leading European manufacturer and supplier of premium flooring and wall cladding systems for construction and transport. We have been going strong since 1919! Family owned and run, we share family values; we care about you, each other and what we do.


Head to our Life_at_altro and Life_at_Autoglym Instagram pages to find out more about #LifeAtAltro #LifeAtAutoglym, and #ThePeopleBehindTheProduct


Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. "We don't want you to just work here. We want you to belong here."

Sounds like a great opportunity?

Click apply today! We can't wait to hear from you!