Job Description

About Us

Prospect Estate Agency is a market-leading lettings and sales agency, committed to delivering outstanding service to landlords, tenants, buyers, and sellers. As part of our expansion, we have launched a dedicated

Outbound Function within the Connect Team

, designed to drive new business opportunities, increase valuations, and enhance client engagement.

Role Overview

As an

Outbound Specialist

, you will be responsible for proactively reaching out to landlords, vendors, and applicants to

generate valuations, upgrade landlords to our managed services, and promote Financial Services and Conveyancing sign-ups

. You will also play a key role in

booking valuation appointments for valuers

and

passing leads to the Financial Services and Conveyancing teams

.


This is an excellent opportunity for a confident, target-driven individual who enjoys structured processes, meaningful client conversations, and delivering measurable results.

Key Responsibilities

Lead Generation & Business Growth:

+ Contact landlords, vendors, and applicants to

secure valuations and upgrade landlord services

. + Promote

Financial Services and Conveyancing sign-ups

, passing leads to the appropriate teams.
+ Book

valuation appointments for valuers

and ensure smooth handovers.

Customer Engagement:

+ Conduct

service calls

to existing clients, ensuring they are informed about our latest offerings and market trends.

Prospecting & Data Utilisation:

+ Work with both warm and cold leads, including landlords and vendors with properties to sell or let (on and off the market).

Process-Driven Approach:

+ Follow structured

scripts and set processes

to maintain a consistent, professional approach.

CRM & Data Management:

+ Accurately

update Reapit

with call notes, lead status, and key details after every conversation.

Performance & KPIs:

+ Achieve and exceed

targets for call volume, appointments booked, conversion rates, and revenue contribution

.

Key Skills & Attributes

Strong Communicator:

Confident and persuasive on the phone, with the ability to build rapport quickly.

Sales & Customer-Oriented:

Target-driven and motivated by results.

Resilient & Proactive:

Thrives in a fast-paced, high-performance environment.

Process-Oriented:

Comfortable following scripts and structured workflows while maintaining a natural and engaging approach.

Tech-Savvy:

Familiar with CRM systems like Reapit (or willing to learn).

Team Player:

Works effectively with

Lettings, Sales, Valuers, and Financial Services teams

to maximise opportunities.

What We Offer

Competitive

fixed salary

, with a planned

future commission structure

. Career progression within a

growing department and company

. Comprehensive

training and onboarding

to ensure success. A dynamic, supportive, and results-driven team environment.

Career Growth

As the

Outbound Function and Connect Team continue to expand

, team members will have opportunities for

leadership roles, specialist positions, and potential progression into Lettings or Sales.

How to Apply:

Send your CV and a brief cover letter outlining why youd be a great fit for the role to careers@prospect.co.uk