Job Description

Job reference

TCC000622

Date posted

17/07/2025

Application closing date

31/07/2025

Location

Braintree

Salary

28,000

Package

great benefits

Contractual hours

38

Basis

Full time

Job category/type

Retail Outlets

Outlet Assistant Manager

----------------------------

Job description

An exciting opportunity has arisen for a dynamic and ambitious Assistant Manager to join our fabulous new Outlet Team in Braintree.

Responsible for the smooth, day-to-day running of the outlet, you will be responsible for connecting with our customers, using your natural ability to understand and interpret their individual preferences and needs, to guiding them to the furnishings that they are going to enjoy and love for many years.

You will achieve this by being engaging and highly passionate about our brand, products and the services we provide. Having energy, self-motivation, great communication skills and generally an interest in talking to our customers. We would want you to possess a professional yet personable attitude, and able to excel when working individually, towards set objectives and goals, as well as working well as part of our team to meet collective targets.

You will need a minimum of 3 years retail management experience, ideally within the furniture retail sector. The Outlet Team will naturally look to you as a role model, as you will be engaging, positive and inspiring. You love nothing more than working with your team, as part of the management team, to develop and motivate them to be the best that they can be, to meet and exceed targets and to take great pride in our beautiful furnishings, our brand and the customer service that we offer.

There is a requirement to assemble/disassemble furniture and assist within the warehouse as required.

So, what will I be doing?

Delivering and exceeding all agreed sales budget plans and KPI's, including the follow-up of leads/quotes, whilst being fully accountable for the Outlet in the absence of the Outlet Manager, through influence of the P&L Using your natural charm and retail sales experience to move sales forward. Be an inspirational leader within your Outlet Lead the team to drive profitable sales through strong product knowledge and effective selling techniques Create opportunities for others by developing and nurturing your team by introducing new skills, stretching them through goals, coaching, training and providing regular feedback Create a culture in your Outlet Showroom of collaboration Delivering an exceptional customer service experience; demonstrating and setting the standard of what exceptional looks like Ensure the Outlet is merchandised in accordance with the agreed layout plan, best-selling ranges and VM guidelines whilst maintaining high standards of merchandising. Ensuring sold stock is removed as soon as possible and replaced with new stock Reporting on Outlet performance weekly with clear analysis of results and solutions for any challenges faced through clear written and oral communication Plan, implement and measure the success of new ranges that arrive in your Outlet, ensuring profitability per square foot of floor space including quarterly range reviews Work with the Warehouse Team to ensure you have appropriate levels of stock to maximise sales Full accountability of stock control; maintaining accuracy at all times Collaborate and work with other Outlet / Showroom Management and teams within Retail and head office to help shape our business; sharing of best practices and learning from others Identify local opportunities and understand what our competitors are doing to remain competitive within the market Help to present and lead your business through regular Outlet visits with the Retail Operations Manager; highlighting the wins and the opportunities to drive your business forward Work with the Implementation Department for the general maintenance of your Outlet Managing rotas to ensure optimal scheduling to meet demand for peak trade and key retail dates Ensure the performance management of your team is consistent, relevant and engages key stakeholders within the process (Retail Operations Manager, People Team) Monitor individual and team targets and address any areas of concern through coaching and mentoring Comply with Health & Safety standards to provide a safe environment for both team and our customers Ensuring cash handling procedures are adhered to and accurately completed daily Management of payroll using the I-Trent payroll system, to make certain the team

OK, I'm interested... But is it really the job for me?

Qualifications, skills and experience

-

Essential:

Min. 3 year's management / supervisory experience in a high turnover, customer focused retailer Demonstratable history of strong people skills; coaching and objective setting Basic HR; managing performance and reviews Strong organisation and time management Confidence in verbal and written communication A good general awareness of Health & Safety Comfortable with lifting and assembling furniture

Whilst not essential, these would be great too:

Sound understanding and experience of KPIs, P&L and can present data/numbers with confidence and understanding Competent in analysis of financial data; with ability to set personal goals and deliver them Manual Handling Training Furniture knowledge A good level of physical fitness is required for manual handling, building and moving furniture

Have you heard about our benefits?

33 days holiday per year (inc. Bank Holidays) Great discounts on our products Membership of Perkbox discount platform Private healthcare Cash Plan Cycle to work scheme Death in service benefit Access to Health & Wellbeing guidance and support

And lots of other great things like birthday gifts, staff awards, newsletter competition prizes and many more!

Who are we?

Over 25 years ago, we opened our first showroom at Bourton-on-the-Water in the heart of the Cotswolds. This very special patch of rural England taught us the importance of creating timeless, understated furniture and accessories that bring homes to life.

We live by our company values of

Happiest together Always authentic Passion for progress Inspiring others Constantly caring

We pride ourselves on the quality of our products and customer experience, powered by our passionate people. We're growing rapidly and are looking for great people to help us realise our big ambitions. If you are passionate about what you do, want to work for a dynamic and ambitious company, can provide all of the above and more, then we would love to hear from you.

For more company information and to locate our careers page, follow the link https://careers.cotswoldco.com/