Job Description

To provide an efficient receptionist service to all visitors attending the Department/Clinic and maintain a sensitive friendly approach.



To welcome and receive all patients and visitors attending Taking appropriate details and ensuring details are correct within Epic. To give general advice about the services, where to refer and how to access services to both patients and health care professionals. Make appointments, and ensuring the appointment outcomes are captured within Epic. To make, cancel or rebook appointments for specialist nurses and consultants within the Epic system. To organise additional services for patients as required, such as interpreters and transport

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.



We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.



King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.



Clinic Flow Management



Track patient movements and add activities to be completed during visit on to Epic. Use secure chat to communicate with clinicians and wider team during clinic. Liaise with clinicians and wider MDT team to ensure smooth running of clinic. View Waiting list which is automatically created as part of order placement by clinician. Review End of Day Report to identify any unsigned visits and escalate to Service Manager for completion. Monitor rejected referrals work queue and action rejected referrals.

Follow up appointment booking



Use dedicated scheduling work queues in Epic, use filters to personalise and data will be refreshed dynamically as demand and activity fluctuate. Use work queues for scheduling and multiple work queues exist in Epic to guide scheduling e.g. new appointments, cancel and rebook, DNA new rebook.

Partial Booking



Contact patient to agree appointment while checking patient details in work queue. Use MyChart functionality to enable patient to book date and time of appointment based on WL trigger. Agree appointment with patient in line with access policy and add comments pertinent to appointment scheduling/pt care. View appointment slots based on triage decisions inline with Epic clinic code structure which allows mix of appointment types and modes.

Communicating appointment details to patient



Manage appointment communication via SMS confirmation and reminders centrally as part of clinic code set up. Manage all letters which will be automatically batch printed via digital printer once a day. Insert optional smart text where specific instructions needed for patients. * Use work queues to action patient initiated cancellations and change requests via SMS or MyChart