Job Description

The closing date is 26th Nov 2025

Job summary

---------------


As an Outpatient Appointments Administrator you will receive training and guidance in order to provide support to Outpatient Appointments Teams at County Hall.


You will be responsible for a variety of tasks including the booking and monitoring of outpatient appointments both in a call centre / back office administrative role. You will also assist with managing patient referrals in line with key performance indicators, and providing quality customer service to our patients and colleagues.


The post holder is required to adhere to Trust Policies and maintain the Trusts values and core standards.

Main duties, tasks & skills required

-----------------------------------------


Taking inbound and making outbound telephone calls, taking appropriate action where necessary.



Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.



Use hospital systems to manage patient's appointments ensuring data protection is adhered to at all times.



Participate in team and Trust meetings as requested.

About us

------------


At

Somerset NHS Foundation Trust

, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

Flexible working options

to help you balance work and life

NHS pension scheme

for long-term financial security

Generous annual leave allowance

to recharge and relax A strong focus on

career development

to help you grow and achieve your potential

Additionally, you'll gain access to our

Blue Light Card

, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.


We are proud to foster a

diverse, skilled, and inclusive workforce

, and we encourage applications from all backgrounds.

Why Somerset?

Somerset offers the perfect blend of

idyllic countryside, outstanding areas of natural beauty

, and

breathtaking coastlines

, with vibrant cities like

Bristol

,

Bath

, and

Exeter

just a short drive away - and only two hours to

London

.


The region is home to excellent

educational facilities

, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all

- the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job description

-------------------


Please see attached & Person Specification for further details of duties and responsibilities.

Person specification

------------------------

Qualifications

#

Essential

As a minimum GSCEs in English Language and Maths or functional skills

Experience

#

Essential

Experience of dealing with patients/customers


Evidence of prioritising workloads/good time management


Proven experience of working well as part of a team




#

Desirable

Experience of working in a healthcare setting/previous experience of NHS administration processes


Minimum 1 year office experience within last 5 years


Experience of high volume contacts with patients/customers using the telephone

Additional Criteria

#

Essential

IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel


Must be able to communicate in English Language, both written and verbally appropriate


Excellent communication skills, able to communicate effectively at all levels


Ability to maintain good quality professional relationships even when dealing with contentious matters


Polite and professional at all times


#

Desirable

Knowledge of medical terminology


Working knowledge of in-house hospital systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact:

Kelly Fearn


kelly.fearn@somersetft.nhs.uk

Pay scheme

Agenda for Change

Band

Band 2

Salary

24465.00 to 24465.00 Yearly

Contract

Fixed Term

Duration

12 Month(s)

Working pattern

Part-Time

Reference number

184-OL-OR-3507

Job locations

County Hall

The Crescent

Taunton

Somerset

TA1 4DY