Job Description

You will work alongside other members of the Hospital for Tropical Diseases administration team to provide a high level of support for the Infection Division. You will be required to work at the outpatient clinic reception and be responsible for booking various appointments as well as carrying out a variety of complex administrative duties. Excellent communication skills are essential, as is a focus on patient care.
At the request of your line manager, you may be requested to provide assistance and cover for other members of the administration team within the Division when required.
Applications will only be considered from individuals who have the legal right to work in the UK. As this role does not meet the criteria for sponsorship under the UK Sponsorship requirements, we are unable to sponsor applicants.
Main duties of the job
You will be the first point of contact for patients, members of the public and otherhealthcare staff based outside of the division. It is important to provide anexcellent level of service to our patients including being friendly, helpful andapproachable at all times.
You will work alongside our doctors and nurses to support them in theadministrative tasks required to carry out the clinical work in the department. Youwill also be required to have a level of knowledge to explain and guide thesecolleagues through the several complex administrative pathways we use.
We expect you to be hard working, engaged and supportive towards yourcolleagues. You will have to learn and practice a number of differentadministrative functions, and to offer feedback and suggestions to improve theservice.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Details
Date posted
21 August 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
33,094 to 36,195 a year Per annum inclusive of HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
309-UCLH-6704
Job locations
University College London Hospital
235 Euston Road
London
NW1 2BU
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached .
Come and be a part of the best NHS trust in England to work for, according to our staff*

• UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached .
Come and be a part of the best NHS trust in England to work for, according to our staff*

• UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge and Qualifications
Essential

• Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.

Personal and People Development
Essential

• Able to work independently, managing own workload, prioritising tasks and allocating work appropriately to others.
• Willingness to continue to learn and develop in the role, taking part in learning and development activities in line with the Trust's Admin Staff learning and development framework

Values
Essential

• Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving

Communication
Essential

• Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).

Skills and Abilities
Essential

• Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or escalate where necessary.

Person Specification
Knowledge and Qualifications
Essential

• Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.

Personal and People Development
Essential

• Able to work independently, managing own workload, prioritising tasks and allocating work appropriately to others.
• Willingness to continue to learn and develop in the role, taking part in learning and development activities in line with the Trust's Admin Staff learning and development framework

Values
Essential

• Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving

Communication
Essential

• Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).

Skills and Abilities
Essential

• Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or escalate where necessary.