Job Description

Take an active part in the rotation of all duties including, where necessary or appropriate. Notify medical records of deceased patients by completing the RIP form. To ensure that all patients recorded data in manual and computerised systems is dealt with in accordance with agreed policies and procedures. To ensure that general administrative work associated with outpatient reception management is undertaken according to the expected standards.



Carry out any other duties, commensurate with the grade, as requested by line manager To respond to any queries and complaints from patients, managers or clinicians regarding clinics, referrals, bookings and waiting times, ensuring that any serious issues are passed on to the appropriate manager To ensure that all communication is dealt with confidentially and discreetly and that a sensitive approach is used; to always respect patient and staff confidentiality. Ensure compliance with all Trust policies and training undertaken where new policies and procedures are implemented. Follow Trust codes of practice regarding any absence, annual, sick and other leave; sickness where possible must be reported to the Supervisor two hours before start of duty on the day of sickness Raise any problems or queries with the relevant supervisor Attend and participate in regular team meetings for the Outpatient Department To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed time frames as determined by the clinical team and/or line manager. Undertake any other duties commensurate with the grade as agreed and delegated by your manager To keep PPC teams informed of any changes to their patient appointments as necessary.