Job Description

Ward 84 OPD/DCU is a regional centre for treatment of children with life threatening malignancies and blood disorders. It is a dedicated Out-patient and Day Case facility. Our clinic facilitates 30 plus Oncology/Haematology clinics per week including a weekly general anaesthetic list for bone marrow and lumber puncture procedures.



This is an excellent opportunity to work with a professional and friendly team, delivering high standards of care to our patients and their families as they undertake complex treatment.



We are currently looking for a hard working and enthusiastic Outpatient receptionist to support our department and achieve an effective and efficient service to our patients.

Please note:

There can be occasional/distressing circumstances when dealing with emotional relatives and the consequences of terminal illness.



To provide a wide range of administrative and clerical duties to the unit/staff. Contribute to the provision of a customer-centric reception service, communicating effectively with patients, staff and visitors, and ensuring their needs are met.



To ensure that administration and clerical issues are managed efficiently, and our Electronic Patient Record system HIVE, is updated in a timely manner.



Dealing promptly with routine enquiries from staff and patients both on the telephone and in person, communicating appropriately thereafter.



To assist in arranging appointment and admissions, where appropriate to the specialty.



Providing assistance to your colleagues and cover for sickness and annual leave, helping to ensure an effective administrative service at all times



You need to be able to demonstrate a clear understanding of confidentiality issue



Undertake any training that is required for the safe effective execution of duties of the post



MFT is one of the largest NHS Trust In England with a turnover of over 3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.



Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.



We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.



We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.



At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.



To find out more about the key responsibilities and the specific skills and experience you'll need, take a look at the & Person Specification attachments under the 'Supporting Documents' heading. So that you're even more equipped to make an informed decision to apply to us, you'll need to take time to read the 'Candidate Essentials Guide' that sits with the and Person Specification. This document provides you with details about the Trust, our benefits and outlines how 'we care for you as you care for others'. Most importantly, it also contains critical information you'll need to be aware of before you submit an application form.



Diversity Matters



MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk .



We're looking forward to hearing from you!