Job Description

The post holder will provide day-to-day operational management of the reception administration team and ensure there is adequate cover for each reception area and service. The post holder will support the General Manager and Service Managers in delivering the Trust's key performance targets for the Outpatients Department through effective and flexible use of physical resources. The post holder is expected to ensure that all duties are carried out in timely fashion and to a high professional standard whilst delivering a friendly, patient-centred service.



Be responsible for "on-the-floor" activities and assist the team when necessary Support the team and uphold departmental and Trust Policies Regularly monitor the well-being of team members Ensure that all appointment lists are completed appropriately and in a timely fashion Be fully versed in all systems used by the team and able to troubleshoot basic issues Communicate with a wide range of stakeholders such as patients, carers, GPs, clinicians, nursing staff, colleagues from different specialties and other professionals on a range of matters via verbal, telephonic, MS Teams, written or electronic means Communicate in a manner that is consistent and in keeping with HEART Values as well as Trust policies and procedures ensuring a positive image of the service is maintained at all times

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.



Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

Northwick Park Hospital:

home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK

St Mark's Hospital:

an internationally renowned specialist centre for bowel disease

Ealing Hospital:

a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice

Central Middlesex Hospital:

our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.



We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.



Please see attached job Description and Person Specification for full role duties and responsibilities*