Job Description

Non NHS Banding


Main area


Call Handling


Grade


Non NHS Banding


Contract


Permanent


Hours


Part time - 16 hours per week (Overnights Only. See attached rotas 16-19 hours per week available)


Job ref


4265-7383435-8
Site


Old Ambulance HQ


Town


Welwyn Garden City


Salary


12.21 +Unsociable hours enhancements.


Salary period


Hourly


Closing


12/08/2025 23:59
Job overview
Looking for a role that fits around your life while making a real difference?



Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need--when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year.



Why choose an overnight only role with HUC?



? Perfect for work-life balance - Keep your days free for family, studies, or personal projects.

? Make a meaningful impact - Be there for patients during critical overnight hours.

? No prior healthcare experience needed - Just bring your compassion and commitment.

? Consistent schedule - Enjoy the predictability of overnight shifts.

To get started, you'll need to complete a comprehensive 6-week training program, Monday to Friday, 9am-5pm. After that, your weekends are where you shine. September start dates are now available.

Main duties of the job

Your Role:

First Contact

: Manage urgent and non-urgent cases, providing essential medical advice.

NHS Pathways Software

: Assess patients' conditions and direct them to the appropriate healthcare professional or service.

Advanced Training

: Use your advanced listening and probing skills to ensure every patient receives clear advice and is signposted correctly.

Please note that training is for 6 weeks, 9am-5pm regardless of contracted hours

.


Working for our organisation

Why HUC?

Thriving and Growing:

Our continued growth means more opportunities for you!

Diverse Roles

: As a 111 Call Handler, you'll be the first point of contact, making a real difference in patients' lives.

Skill Development

: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many this role is a stepping stone into a rewarding career in healthcare.

Community Impact

: Be a vital part of your community, providing essential care and support to those in need.

A Team That Becomes a Family

: Join a supportive team where colleagues become like family, working together to make a difference.

Free Training:

Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference. Don't worry, we continue to support you and help develop your skill once you start taking calls
Detailed job description and main responsibilities

"111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested."

Person specification
Address
Essential criteria


Lives within 60 minute commute Has Customer Service Experience Has the right to work in the UK Can commit to 6 weeks full time training (9am-5pm Monday- Friday) Desirable criteria
Previous Call Handling Experience

You must have the legal right to work in the UK at the time of application. We are not able to offer sponsorship for this role.

We reserve the right to close this vacancy early, should we receive sufficient applications.


Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Further details / informal visits contact
Name
Sally Booth
Job title
Non-Clinical Recruitment Advisor
Email address
recruitment@huc.nhs.uk