Job Description

Overpayments Co-ordinator

Payroll Services - Operations

Swindon, Newport, or Billingham - hybrid working options

Band C - 26,406



UKSBS is a public sector shared service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy.



It's an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.



Our people are the heart of our success. We are always looking for talented individuals to join our team and play a part in that success that's why we invest and grow our workforce. In return for your talent and contributions, we offer flexible and family friendly working arrangements, a generous benefits package, an inclusive working environment that values your contribution, and opportunities to develop your skills and career with us.



Payroll Services collaborates closely with colleagues across UKSBS to provide a high-quality service to our clients and employees.

We are looking for an Overpayment Co-ordinator to work within our Debt Management and Recoveries team, this role reports to the Payroll Debt Management Specialist. This is an exciting opportunity to be part of helping to resolve complex queries including; processing salary overpayments. You will be part of a small team, producing letters and statistics for Senior Managers.



Team duties will include, but not be limited to the following:


Collaborating with clients and end users to agree overpayment recovery plans; providing breakdowns where appropriate Collecting and cleaning raw data from multiple sources Helping to develop and maintain data quality and integrity measures and controls, in conjunction with the Payroll and Finance teams Analysing and presenting data and reports to key internal and external stakeholders and end users. Supporting the Debt Manager Specialist in working with HR, Payroll, Finance, IT teams to continuously review, simplify and improve processes to enhance the service provision to the end user

To do this role well you will need:


Ability to interpret and present data in a range of formats to our clients, employees, and colleagues. Previous experience working within a payroll service delivery department. Knowledge of up-to-date statutory payroll guidelines and best practice Experience working closely with the Payroll Debt Management Specialist and others to deal with, and process, complex queries. Handling challenging complaints and queries Demonstrable experience in consulting with other departments within the organisation to provide payroll overpayments information and response to any queries that arise.

In return for your skills and experience, we can offer you flexible and remote working options, this is a 37hr week (full time) with start and finish times between 8.30am - 5pm. More information on the role and our benefits can be found here



Closing date for applications is midnight on 3rd June 2025. We reserve the right to close the vacancy early if we receive a high volume of quality applications.



You must submit a CV and covering letter as part of the application process. Your CV should set out your career history including training and qualifications, with key responsibilities and achievements. Please ensure that each entry of your career history also has a few sentences outlining a description and the key elements of that role.



For additional information and a confidential discussion please contact our Recruitment Team on recruiting@uksbs.co.uk.



We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website.



UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.



We look forward to hearing from you.



We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.



For more information on UK SBS, please visit www.uksbs.co.uk.


For more information on UKSBS, please visit www.uksbs.co.uk.