Job Description

Salary

Scale 3
(26,403 - 28,598)

Job category/type

Permanent

Job reference

REQ01084

Overpayments Officer

Scale 3 26,403 - 28,598 per annum

37 hours per week

Permanent Post

We are looking to recruit to our friendly, established and hard working Income and Collection team.

We are seeking to recruit an experienced Overpayments Officer to assist in the collection of Housing Benefit Overpayments. The role demands an empathetic and holistic approach to debt recovery, taking into consideration customers' vulnerabilities. Responsibilities include proactively pursuing debts through telephone or written communication, additionally, the officer must understand and comply with council Debt Policies and relevant legislation.

Our team of Income and Collection Advisors are dedicated to financial recovery and customer service. We pride ourselves on our collaborative approach to problem-solving and our commitment to achieving outstanding results for our organisation. With diverse expertise, our team brings together a range of backgrounds and experiences, allowing us to tackle challenges from multiple perspectives. We actively support each other to achieve our common goals in a fast-paced environment and are always ready to take on new challenges.

Integrity, respect, and ethical conduct are key in all our interactions. We also encourage innovative thinking to drive continuous improvement in our income recovery processes.

The ideal candidate should possess the following qualifications and skills: educated to GCSE level, including Maths and English, ideally with experience in using the NEC system (Northgate). You should possess a good knowledge of debt legislation concerning the collection of Housing Benefit Overpayments, and the ability to apply it. Previously worked as a Housing Benefit Officer/Overpayment Officer is desirable.

The ideal candidate should be proficient in using Microsoft Office applications, including Excel and Word, and have excellent verbal and written communication skills. With strong attention to detail and accuracy, they should be able to work independently on assigned duties and demonstrate good negotiation skills.

Further details can be found on the job description and person specification.

This position will be based at our main offices in Narborough with hybrid working available when full training has been completed.

This role will require a basic Disclosure and Barring Service check (known as a DBS check). All offers of employment will be made conditional upon receipt of the satisfactory DBS check.

Benefits of working with us include a Local Government Pension scheme, exciting career opportunities, flexible working including flexi-time scheme and out of town offices with free car parking and cycle bays. Further details on our benefits can be found on the Employee benefits page.

Internal applicants can apply for this exciting opportunity via iTrent Employee Self Service (ESS). Once logged in, if you click on the person icon in the top corner of the home screen and then on 'useful links', another link will appear called 'Apply for a Job' (web recruitment).

Should you have any technical issues when applying, please email human.resources@blaby.gov.uk.

Closing date:

24th November 2025

Interview date:

1st & 2nd December 2025

Blaby District Council is committed to equality of opportunity for all, and we welcome applications from all diversities. We are committed to the employment and career development of disabled people, care leavers and those in the Armed Forces. As a Disability Confident Employer and to show our commitment to Care Leavers and the Armed Forces Covenant, we offer a Guaranteed Interview Scheme.