Job Description

Location: Bowleaze Holiday Park & Spa, Weymouth


Contract Type: Permanent, Part Time


Hours: 35 hours per week (Monday to Friday, occasional weekends as required)


Salary: 22,222.20 per annum


Are you passionate about creating seamless, memorable customer experiences? Do you take pride in presentation, organisation, and attention to detail? Join Waterside as an Owner Experience Co-ordinator and help deliver a first-class holiday home ownership journey from sale through to handover and beyond.


What You'll Do


As Owner Experience Co-ordinator, your responsibilities will include:


Holiday Home Presentation & Preparation

Preparing holiday homes to a high standard for sales presentation on the showgrounds. Coordinating cleaning, dressing, and final presentation of sold holiday homes. Working alongside seasonal cleaners to maintain presentation standards. Ordering dress kits and items required for each individual sale. Using a company van to transport items and equipment as required.

Coordination & Cross-Team Liaison

Liaising with Sales, Maintenance, Grounds, Housekeeping, Owners Experience, and external suppliers. Coordinating and ordering all items required for holiday home handovers. Proactively problem-solving to overcome delays or changes in owner requirements.

Owner Handover & Experience Journey

Managing the owner handover journey from sale to ownership. Acting as a key point of contact for new owners during handover. Following up with owners post-handover, addressing queries and resolving issues. Maintaining accurate records and reporting on handover progress.

Standards, Stock & Administration

Managing stock control and documentation related to handovers. Ensuring all homes meet health, safety, and company standards prior to owner arrival. Identifying opportunities to improve presentation and owner experience processes.

What We're Looking For


We're looking for someone who:

Has experience in a customer-facing or coordination role (hospitality, leisure, property, or housing preferred). Holds a full UK driving licence and is comfortable driving a company van. Is highly organised with excellent attention to detail. Has strong communication and interpersonal skills. Is confident working independently and collaboratively. Is flexible and able to support occasional weekend working. Is proficient in Microsoft Office and keen to learn new systems.

Why Join Us?


At Waterside, our owners are at the heart of everything we do. We offer:

Competitive hourly rate with a stable Monday-Friday work pattern. Team incentives and recognition. Team Card with 30% off food & beverages and 20% off holidays. Access to leisure and gym facilities. Team events and a supportive working environment. Employee Assistance Programme. Training and development opportunities. Onsite parking and free bus service (park dependent). Uniform provided.

Apply today and help create exceptional holiday home ownership experiences at Bowleaze Holiday Park & Spa.


Click on the company tab at the top for more details.


Waterside is committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

###

Company Overview